Lead Business Consultant

HCSC•Chicago, IL

2d•Hybrid

About The Position

This position supports a new Individual and Family Markets (IFM) team responsible for requirements research, document language drafting, and cross-team processes. The role is involved in creating, maintaining, and revising documents and supporting the filing of customer-specific documents for new and existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements. It supports the performance, overall quality, and resource allocation of IFM document generation teams, as well as implementation strategies, projects, and initiatives. The position follows HCSC’s hybrid flex policy, with employees expected to work in the office a minimum of three days per week. Candidates requiring current or future employment-based visa sponsorship are not eligible for consideration.

Requirements

Bachelor’s degree and 5 years of experience, or 11 years of experience, in project management, business analysis, process improvement, strategic planning, product administration, or another relevant healthcare function.
Demonstrated experience leading, coaching, and mentoring teams and more junior resources.
Experience communicating with senior management and leadership from multiple divisions.
Problem-resolution experience and skills.
Knowledge of strategic planning techniques and industry trends.
Verbal and written communication skills, including establishing working relationships across departments, preparing presentations to senior management, and establishing a team environment.
Experience managing and delegating assignments across multiple complex projects successfully in a matrixed environment.
PC proficiency, including MS Office products.
Organizational skills.
Negotiation skills.
Analytical skills.
Attention to detail.

Nice To Haves

Experience driving personalization efforts at a large organization.
Experience monitoring and tracking initiative impacts against the personalization maturity curve and connecting them to key enterprise outcomes.
Health insurance or healthcare industry experience.
Proven strategic thinking and execution.
Ability to drive decisions, create optionality, and determine the impacts of options.
Ability to clearly articulate and prepare presentations for all levels to share data, options, and recommendations.

Responsibilities

Research requirements, draft document language, and support cross-team processes for the IFM team.
Create, maintain, and revise documents and support filing customer-specific documents for new and existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements.
Support the performance, overall quality, and resource allocation of IFM document generation teams.
Support implementation strategies, projects, and initiatives.
Manage and delegate assignments across multiple complex projects in a matrixed environment.
Lead, coach, and mentor teams and more junior resources.
Communicate with senior management and leadership from multiple divisions, including preparing presentations.
Drive personalization efforts and monitor and track initiative impacts against the personalization maturity curve and key enterprise outcomes. (Preferred qualification)