Lead Business Consultant
About The Position
This position supports a new Individual and Family Markets (IFM) team responsible for requirements research, document language drafting, and cross-team processes. The role supports the creation, maintenance, and revision of customer-specific documents, as well as their filing for new and existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements. It also supports performance, quality, and resource allocation across IFM document generation teams, along with implementation strategies, projects, and initiatives. The position follows HCSC’s hybrid flex policy, with employees expected to work in the office at least three days per week. Candidates who require current or future employment-based visa sponsorship are not eligible for consideration.
Requirements
- Bachelor’s degree and 5 years of experience, or 11 years of experience, in project management, business analysis, process improvement, strategic planning, product administration, or another relevant healthcare function.
- Demonstrated experience leading, coaching, and mentoring teams and more junior resources.
- Experience communicating with senior management and leadership from multiple divisions.
- Problem-resolution experience and skills.
- Knowledge of strategic planning techniques and industry trends.
- Verbal and written communication skills, including establishing working relationships across departments, preparing presentations to senior management, and establishing a team environment.
- Experience managing and delegating assignments across multiple complex projects successfully in a matrixed environment.
- PC proficiency, including MS Office products.
- Organizational skills.
- Negotiation skills.
- Analytical skills.
- Attention to detail.
Nice To Haves
- Experience driving personalization efforts at a large organization.
- Experience monitoring and tracking initiative impacts against the personalization maturity curve and connecting them to key enterprise outcomes.
- Health insurance or healthcare industry experience.
- Proven strategic thinking and execution.
- Ability to drive decisions, create optionality, and determine the impacts of options.
- Ability to clearly articulate and prepare presentations for all levels to share data, options, and recommendations.
Responsibilities
- Support requirements research, document language drafting, and cross-team processes for the IFM team.
- Create, maintain, and revise customer-specific documents and support their filing for new and existing business in accordance with corporate guidelines, benefit specifications, and statutory requirements.
- Support performance, overall quality, and resource allocation for IFM document generation teams.
- Support implementation strategies, projects, and initiatives.
- Lead, coach, and mentor teams and more junior resources.
- Manage and delegate assignments across multiple complex projects in a matrixed environment.
- Communicate with senior management and leadership from multiple divisions.
- Establish working relationships across departments, prepare presentations for senior management, and foster a team environment.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
