Lead Business Analyst
About The Position
We're growing rapidly and are looking for Lead Business Analyst to join our Texas Business Unit. We're a close-knit team that has access to global resources. You'll have the opportunity to explore a wide range of industries, technologies, and geographies, all while enjoying the personal touch that our local operating approach offers. Growth at CGI is driven by your goals, so if you're looking for an inclusive place where you're empowered to chart your own path, then we'd love to meet you. This position is located in our Austin, Texas office, however a hybrid working model is acceptable. We are seeking an experienced Business Analyst to support a Salesforce modernization initiative focused on managing permits, inspections, compliance, enforcement, billing, reporting, incentives, and portal services in one integrated solution, while replacing fragmented manual and legacy processes and improving visibility across operational workflows. The ideal candidate will work closely with stakeholders, technical teams, and end users to gather requirements, document current and future state processes, and ensure successful alignment with project goals.
Requirements
- Good communication skills and attention to detail.
- Minimum of three years prior Business Analyst experience including prior Lead BA experience
- Deep Stakeholder Management
- Business Process Expertise
- Requirements Leadership (not just documentation)
- Delivery Mindset and Ownership
Nice To Haves
- Salesforce experience
- Public Sector experience
Responsibilities
- Collaborate with stakeholders to elicit, analyze, and document business requirements.
- Develop user stories, process flows, and functional specifications.
- Support the configuration and implementation of Salesforce solutions for permits, inspections, compliance, enforcement, billing, reporting, incentives, and portal services.
- Facitate workshops, interviews, and working sessions to gather input and validate requirements.
- Coordinate with development teams to translate requirements into technical deliverables.
Benefits
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
