Lead Business Analyst — Workforce Development Software

Career Team•Denver, CO

About The Position

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. At Career Team, our mission is to empower one person, start one career, and serve one family at a time. We do this through innovative software solutions and high-touch services. Lead Business Analyst — Workforce Development Software Summary: Own discovery and requirements for a workforce development SaaS platform (WIOA case management, labor exchange, services, outcomes, reporting). Translate program and policy needs into build-ready user stories and support delivery through UAT and go-live.

Requirements

Workforce program domain knowledge (WIOA, one-stop operations, labor exchange).
PIRL familiarity (data elements, validations, reporting impacts).
3+ years as a Business Analyst delivering software (SaaS preferred).
Strong facilitation and documentation skills; can turn complex processes into testable requirements.
Experience working cross-functionally with technical teams and external stakeholders.

Nice To Haves

You're fluent in the numbers and comfortable with the messy middle of scaling fast.
You can move from deep analysis to executive conversation without missing a beat.
You're hands-on when needed, but you're always building people, processes, and tools.
You simplify complicated things and build systems to keep them simple.
You anticipate the communication before it's needed and always know your audience.
You're calm, direct, and you follow through.

Responsibilities

Lead client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up).
Write clear user stories, acceptance criteria, process maps, and configuration/business rules.
Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes.
Support integrations and data mapping (imports/exports, APIs) and reporting requirements.
Plan and execute UAT with customers; triage defects and validate fixes.
Manage and mentor other business analysts and systems staff, supporting their growth and elevating the quality of work across the team.
Lead cross-functionally across a variety of contexts — partnering with product, engineering, operations, client-facing teams, and external stakeholders to drive outcomes.