Lead Breakfast Server

Concord Hospitality Enterprises•Calgary, AB

8d•Onsite

About The Position

We are hiring a Lead Breakfast Server! At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence. Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio. Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences? We are in search of a warm, friendly, and organized Lead Breakfast Server, responsible for leading the Breakfast Server team in daily duties to ensure professional, competent and prompt service to guests, providing the best possible breakfast experience, according to restaurant and brand standards, ensuring guests are cared for and satisfied.

Requirements

An experienced professional with previous experience in a Lead or Supervisory role in a coffee shop or hotel restaurant environment.
A Hospitality or Tourism program graduate or degree holder.
An outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
Places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
Excellent communication skills.
Able to work well under pressure, multitask and enjoys a fast-paced environment.
A positive attitude, eagerness to learn and prefers to work as part of a team.
Knowledge of food handling, food safety, and basic math skills.
Valid ProServe certification.
Availability to work evenings, weekends, and holidays as needed.
Physically able to stand and walk for extended periods of time and lift up to 30 lbs.

Responsibilities

Always provide the highest quality of service to our guests and associates alike, leading by example.
Train, maintain and enforce all service standards.
Maintain a safe and sanitary work environment for all associates and guests. Report unsafe conditions to manager.
Ensure department is fully staffed and able to handle volume of business.
Understand and teach empowerment principles to ensure guest satisfaction.
Listen and provide support to team members, to ensure associate satisfaction and retention.
Greet guests as they enter, consistently delivering exceptional service.
Provide fast, friendly, professional, and responsive guest service to restaurant guests, restaurant staff and culinary production team.
Be very familiar with all breakfast food and beverage items.
Check with guests to ensure they are enjoying their meals and take action to correct any problems.
Perform opening and closing procedures i.e., the set up and break down of stations, clearing and re-setting up of tables, etc.
Maintain and ensure the overall cleanliness of the breakfast area.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork.
Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.
Have thorough knowledge of emergency procedures.
Practice safety standards at all times, leading by example.