Lead Bilingual Retail Sales and Customer Service Associate in Los Angeles, CA at West 8th St

Western Union•Los Angeles, CA

5d•Onsite

About The Position

The Lead Front Line Associate (FLA) supports day-to-day store operations and contributes to store performance by guiding team members, ensuring smooth financial transactions, and maintaining a strong compliance culture. The role leads by example, trains and develops staff, oversees cash handling and remittance processes, and helps implement business and marketing strategies. This is a full-time, in-person position at 2025 West 8th Street in Los Angeles, California, with additional possible locations listed in Los Angeles and Van Nuys. The store operates Sunday through Saturday, 7:00 AM to 7:00 PM Pacific Time. Successful applicants must be flexible to work any day of the week within regular business hours; schedules vary and weekend hours are required. The hourly rate is $27.00.

Requirements

5–10 years of experience as a Teller or in a related financial services role.
Fluency in English and Spanish, with strong communication skills in both languages.
A proven track record in customer service and handling financial transactions.
Experience with Microsoft Office Suite and general computer literacy.
Experience working within compliance standards and following standard operating procedures.
Ability to use a personal mobile phone with reliable service for work-related communication as needed.

Nice To Haves

2–3 years of supervisory or leadership experience.
An associate or bachelor's degree.
AML Certification.

Responsibilities

Deliver exceptional guest service and ensure a positive customer experience in line with company standards.
Process money transfer transactions and manage cash register operations efficiently.
Uphold loss prevention protocols and follow company policies and store standards.
Train, mentor, and provide ongoing support to Retail Sales and Customer Service Associates.
Create and manage team schedules to ensure consistent and efficient store coverage.
Handle money transfer procedures and related services accurately and in compliance with requirements.
Manage company funds and reconcile them accurately with daily receipts and records.
Implement security measures to safeguard company funds and maintain financial integrity.
Perform daily reconciliation of money transfers.
Contribute to developing and executing localized marketing initiatives and business strategies.
Act as the operational lead and subject matter expert to support seamless store performance.
Open and close store locations and provide leadership oversight to other Tellers.