Lead Bilingual Retail Sales and Customer Service Associate in Los Angeles, CA at West 8th St

Western Union•Los Angeles, CA

4d•Onsite

About The Position

As a Lead Front Line Associate, you support day-to-day store operations and help drive store success by guiding team members, facilitating accurate financial transactions, and maintaining a strong compliance culture. You lead by example, support staff training and development, oversee cash handling and remittance processes, and help implement business and marketing strategies to improve store performance. The role is full-time and in person at the West 8th Street location in Los Angeles, California, with work scheduled on any day of the week during business hours. Weekend hours are required, and schedules vary.

Requirements

5–10 years of experience as a Teller or in a related financial services role.
Fluency in English and Spanish, with strong communication skills in both languages.
Proven customer service experience and experience handling financial transactions.
Experience using Microsoft Office Suite and general computer literacy.
Experience working within compliance standards and following standard operating procedures.
Ability to use a personal mobile phone with reliable service for work-related communication as needed.

Nice To Haves

2–3 years of supervisory or leadership experience.
Associate or bachelor's degree.
AML Certification.

Responsibilities

Deliver exceptional guest service in accordance with company standards.
Process money transfer transactions and manage cash register operations.
Follow loss prevention protocols, company policies, and store standards.
Train, mentor, and provide ongoing support to Retail Sales and Customer Service Associates.
Create and manage team schedules to ensure consistent store coverage.
Handle money transfer procedures and related services accurately and compliantly.
Manage company funds and reconcile them with daily receipts and records.
Implement security measures to safeguard company funds and maintain financial integrity.
Reconcile money transfers daily to ensure accuracy and transparency.
Contribute to localized marketing initiatives and business strategies.
Act as the operational lead and subject matter expert to support seamless store performance.
Open and close store locations and provide leadership oversight to other Tellers.