Lead Bartender

SARACEN DEVELOPMENT LLC • Pine Bluff, AR

2d • Onsite

About The Position

The Lead Bartender is responsible for providing fast, friendly, professional beverage service to casino guests and ensuring that beverage servers can achieve a 2-minute or less production cycle for a 15-drink tray. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards, and objectives. This role involves preparing and pouring drink orders, maintaining a clean and stocked workstation, operating a cash register/POS system, monitoring guest alcohol consumption, and serving as an ambassador of goodwill. The Lead Bartender also promotes casino events and programs, works closely with the Players Club, and provides exceptional customer service. The position requires adherence to all policies, attendance guidelines, and necessary training meetings. Hours are determined by a 24-hour schedule, and the employee is expected to be an outstanding example and credit to Saracen Casino Resort.

Requirements

• Must be 21 years of age
• Count money and change correctly
• Knows cocktail ingredients and proper mixing and pouring techniques
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening

Responsibilities

• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
• Slices and pits fruit as required
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Works closely with Players Club to promote new card sign up programs
• Works well with other, especially beverage servers, bartenders, bar helpers, beverage supervisors, and casino supervisors
• Provides personalized service and uses guest name
• Resolve service problems according to guidelines
• Takes food orders when working in the pub and delivers to guests
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times.
• Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assist in other projects, as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed