STARBUCKS/LEAD BARISTA

The Kroger Co.•Los Angeles, CA

About The Position

The Lead Barista ensures service standards are met and exceeded by providing customers with prompt, quality coffee selection, purchase, and preparation. The role monitors overall department conditions and follows through to maintain standards while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Lead Barista supports department operations and personnel, including assigning work, writing schedules, maintaining stock and supplies, and helping ensure quality customer service. The role assists customers with specialty coffee beverages and whole-bean purchases, prepares beverage orders, maintains a clean and appealing customer service area and equipment, and follows applicable Starbucks programs, store procedures, and company policies.

Requirements

Willing and available to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to handle stressful situations calmly, courteously, and tactfully, making a positive impression on associates and customers.
Must be a trained and certified barista.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist in supervising and directing department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, and monitor their condition and appearance throughout the department.
Monitor code dates and product rotation, and remove out-of-code products.
Hold department personnel accountable for their job assignments and responsibilities.
Write department schedules, coordinating requests and bids with business needs.
Assist customers with selecting and purchasing specialty coffee beverages and whole-bean coffee, as applicable.
Maintain the customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when addressing customer needs.
Prepare a variety of customer beverage orders, such as espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks according to cleaning standards and work as a store team player.
Present oneself professionally and communicate clearly in customer and partner interactions.
Perform equipment maintenance according to the preventive maintenance checklist.
Follow cash-handling and register policies.
Follow inventory stocking and recording guidelines.
Communicate effectively with customers and associates; remain prompt, tactful, calm, courteous, and professional in interactions.
Follow company policies and procedures, particularly those concerning dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Perform duties as assigned.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.