Starbucks/Lead Barista

Kroger•Chesapeake, VA

14d

About The Position

The Lead Barista ensures service standards are met and exceeded by providing customers with prompt, quality coffee selection, purchase, and preparation. The role monitors overall department conditions and follows through to maintain standards while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Lead Barista supports department personnel by assisting with supervision, delegating assignments, holding associates accountable, and writing schedules in coordination with requests, bids, and business needs. The role also supports sales through marketing and merchandising, maintains department stock and supplies, and ensures products are rotated and removed when out of code. The position assists customers with specialty coffee beverages and whole bean purchases, prepares beverage orders such as espresso drinks and Coffee of the Day, and maintains a clean, appealing customer service area and equipment. The Lead Barista follows Starbucks programs and store procedures, including operational, cleaning, maintenance, cash handling, and inventory guidelines, and provides professional, courteous service in a fast-paced environment.

Requirements

Willing and available to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
Must be a trained and certified barista.

Nice To Haves

A past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist in supervising and directing department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, monitoring their condition and appearance throughout the department.
Monitor code dates and product rotation, and remove out-of-code products.
Hold department personnel accountable for their assignments and responsibilities.
Write department schedules, coordinating requests and bids with business needs.
Assist customers with selecting and purchasing specialty coffee beverages and whole bean products, as applicable.
Maintain the customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when responding to customer needs.
Prepare customer beverage orders, including espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks according to standards and work as a store team player.
Present professionally and communicate clearly with customers and partners.
Perform equipment maintenance according to the preventative maintenance checklist.
Follow cash handling and register policies.
Follow inventory stocking and recording guidelines.
Communicate effectively with customers and associates; remain prompt, tactful, calm, courteous, and professional in interactions.
Follow company policies and procedures, particularly those concerning dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Perform other duties as assigned.
Work cooperatively in a high-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.