Starbucks/Lead Barista

Kroger•Stevens Point, WI

About The Position

The Lead Barista helps ensure customers receive prompt, quality coffee selection, purchase, and preparation while maintaining department standards and demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department personnel, customer service, sales, merchandising, inventory, scheduling, cleanliness, and equipment maintenance. The Lead Barista prepares customer beverages, including espresso drinks and Coffee of the Day, and follows Starbucks programs and store policies. The position also requires professional, cooperative communication and the ability to work effectively in a fast-paced, sometimes stressful environment.

Requirements

Willing and available to work weekends and holidays as needed.
Effective written and oral communication skills.
Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
Must be a trained and certified barista.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist in supervising and directing department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, and monitor their condition and appearance throughout the department.
Monitor product code dates and rotation, and remove out-of-code products.
Hold department personnel accountable for their job assignments and responsibilities.
Write department schedules, coordinating requests, bids, and business needs.
Assist customers with selecting and purchasing specialty coffee beverages and whole-bean products, as applicable.
Maintain the customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when responding to customer needs.
Prepare customer beverage orders, including espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
Present oneself professionally and communicate clearly with customers and partners.
Perform equipment maintenance in accordance with the preventative maintenance checklist.
Follow cash-handling and register policies.
Follow inventory stocking and recording guidelines.
Be prompt, tactful, calm, courteous, and professional in interactions.
Follow company policies and procedures, including requirements for dress code, grooming, sanitation, and maintaining a work environment free from unlawful harassment or discrimination.
Perform other duties as assigned.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.