STARBUCKS/LEAD BARISTA

The Kroger Co.•Manhattan Beach, CA

About The Position

The Lead Barista ensures service standards are met and exceeded by providing customers with prompt, quality coffee selection, purchase, and preparation. The role monitors overall department conditions and follows through to maintain standards while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department personnel, customer service, sales, inventory, scheduling, cleanliness, equipment maintenance, and adherence to Starbucks and store policies and programs. The Lead Barista prepares specialty coffee beverages, assists customers with beverage and whole-bean selections, and contributes to a cooperative, professional work environment. The job must be performed with or without reasonable accommodation.

Requirements

Must be a trained and certified barista.
Effective written and oral communication skills.
Ability to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
Willingness and availability to work weekends and holidays as needed.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist in supervising and directing department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, and monitor their condition and appearance throughout the department.
Monitor code dates and product rotation, removing products that are out of code.
Hold department personnel accountable for their job assignments and responsibilities.
Write department schedules, coordinating requests and bids with business needs.
Assist customers in selecting and purchasing specialty coffee beverages and whole-bean products, as applicable.
Maintain the customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when addressing customer needs.
Prepare customer beverage orders, including espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks according to cleaning standards and work as a store team player.
Present oneself professionally and communicate clearly in interactions with customers and partners.
Perform equipment maintenance according to the preventative maintenance checklist.
Follow cash-handling and register policies.
Follow inventory stocking and recording guidelines.
Communicate effectively with customers and associates.
Be prompt, tactful, calm, courteous, and professional in all interactions.
Adhere to company policies and procedures, particularly regarding dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Perform duties as assigned.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.