Starbucks/Lead Barista

Kroger•Louisville, KY

11d

About The Position

The Lead Barista ensures service standards are met and exceeded by providing customers with prompt, quality coffee selection, purchasing, and preparation. The role monitors department conditions and follows through to maintain standards while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Lead Barista helps direct department personnel, supports customer service and department operations, and prepares specialty coffee beverages.

Requirements

Be willing and available to work weekends and holidays as needed.
Have effective written and oral communication skills.
Be able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
Be a trained and certified barista.

Nice To Haves

A past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist in supervising and directing department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates according to duty rosters.
Order and maintain stock and supplies, monitoring their condition and appearance throughout the department.
Monitor code dates and product rotation and remove out-of-code products.
Hold department personnel accountable for their job assignments and responsibilities.
Write department schedules, coordinating requests, bids, and business needs.
Assist customers with selecting and purchasing specialty coffee beverages and whole bean coffee, as applicable.
Keep the customer service area and equipment clean and appealing.
Demonstrate Customer 1st Behavior when addressing customer needs.
Prepare customer beverage orders, including espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks according to cleaning standards and work as a store team player.
Present professionally and communicate clearly in customer and partner interactions.
Perform equipment maintenance according to the preventative maintenance checklist.
Follow cash-handling and register policies.
Follow inventory stocking and recording guidelines.
Communicate effectively with customers and associates; remain prompt, tactful, calm, courteous, and professional in interactions.
Adhere to company policies and procedures, including dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Perform other duties as assigned.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.