Starbucks Lead Barista

Peachtree Group Hospitality Management•Gulf Shores, AL

8h•Onsite

About The Position

The Starbucks Lead Barista is responsible for creating an exceptional guest experience by preparing and serving high-quality Starbucks beverages and food items in a fast-paced hotel setting. This role leads by example, ensuring compliance with Starbucks brand standards while fostering a welcoming atmosphere for hotel guests. The ideal candidate is passionate about customer service, beverage quality, team collaboration, and delivering memorable experiences with every interaction.

Requirements

Customer service experience in a hospitality or restaurant environment - 1 year
Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards
Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the restaurant and hospitality environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Responsibilities

Role modeling our customer service commitment
Following our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
Actively seeking to recognize, include, appreciate, support and delight our guest
Using operational tools and training to develop coffee/product knowledge and helping our guest find their favorites
Connecting guests with events and offers by staying informed about relevant information
Accurately ringing customer orders and following proper cash handling procedures
Maintaining a calm demeanor during periods of high volume or unusual events
Contributing to positive team environment
Following Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
Maintaining a clean and organized workspace
Providing quality beverages, and food products consistently by adhering to all recipe and presentation standards
Following health, safety, and sanitation guidelines for all products and equipment
Maintaining regular and punctual attendance
Assisting with training
Providing feedback to store manager on team performance during shift
Creating a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
Developing positive relationships with team by understanding and addressing individual motivation, needs and concerns.
Executing store operations during scheduled shifts.
Organizing opening and closing duties as assigned.
Following all cash management and cash register policies and ensuring proper cash management practices are followed by shift team
Following up with baristas during the shift to ensure the delivery of exceptional customer service for all guests.
Recognizing and reinforcing individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizing operational tools to achieve operational excellence during the shift.