Lead Automotive Service Advisor

D.I.B Automotive Group • Kingwood, TX

9d • Onsite

About The Position

Kingwood Tire & Auto, part of D.I.B. Automotive Group, is hiring a seasoned Service Advisor to run the front counter of a high-volume tire and auto repair shop in Kingwood, Texas. This senior role offers $75,000–$130,000 per year in base pay and performance earnings, plus a sign-on bonus of up to $10,000. The position requires at least five years of automotive service writing, advising, or management experience and is not intended for entry-level applicants.

The Service Advisor greets customers, identifies vehicle needs, writes repair orders, presents recommended work, sells repairs with honesty and integrity, coordinates technician workflow, and keeps customers informed throughout service. The advisor also documents customer interactions, follows up after service, handles escalations, and supports newer team members. The shop has a steady customer flow, with potential to grow into service manager or multi-location roles across D.I.B. Automotive Group’s seven Houston-area locations.

Requirements

• At least 5 years of experience as an automotive service advisor, service writer, or service manager.
• Strong mechanical knowledge of diagnostics, repairs, and maintenance.
• Leadership experience in an automotive service department.
• A proven record of meeting sales targets in auto repair.
• Experience with shop management software such as Tekmetric, Mitchell, Shop-Ware, or similar.
• Solid knowledge of tires, state inspections, brakes, and general repair.
• Ability to multitask and stay organized in a fast-paced shop.
• Professional, reliable, and customer-first approach.

Nice To Haves

• ASE C1 Service Consultant certification; preferred but not required.

Responsibilities

• Greet customers, write repair orders, and identify vehicle service needs.
• Review digital vehicle inspections and present recommended repairs and maintenance with clear pricing.
• Explain technical findings in plain language to build trust and secure customer approvals.
• Sell needed repairs, tires, brakes, alignments, and preventive maintenance with confidence and integrity.
• Dispatch work to technicians, prioritize the work board, and keep vehicles moving on time.
• Track technician productivity and daily shop workflow with the service manager.
• Keep customers updated from vehicle drop-off through pickup.
• Accurately document approvals, declined work, and customer conversations in the shop management system.
• Make post-service follow-up calls to check customer satisfaction.
• Handle customer concerns and escalations professionally.
• Coach and support newer advisors and team members.
• Keep up with current repair procedures, vehicle technology, and industry best practices.

Benefits

• Sign-on bonus of up to $10,000.
• Health insurance.
• Paid time off.
• Employee discounts on parts and service.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Paid professional development.
• Potential to grow into service manager or multi-location roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed