Experienced Lead Smart Home Technician Needed for Growing NC Company

SoundVision, LLC and Sound Decisions•Mooresville, NC

4d•$25 - $37

About The Position

As a Lead Audio Video Smart Home Technician, you will deliver high-quality installations and outstanding client service. You will work independently and alongside other technicians to complete installations, service calls, and project tasks in a timely and professional manner. The role emphasizes communication, attention to detail, and adherence to best practices in the audio-video and smart home technology industry. The position involves leading multi-room audio/video and smart home installations, troubleshooting systems, configuring networking and data systems, and programming single-room systems. You will also support the team in maintaining service, quality, and safety standards, and manage and maintain your vehicle and equipment. The company offers a dynamic, team-oriented work environment with opportunities for growth and development.

Requirements

At least 5 years of experience in audio/video installation, smart home technologies, or a similar role.
Clean driving record.
Ability to pass a multi-state background check by the State of North Carolina Alarm Licensing Board.
Proficiency with desktop and mobile computing tools.
Excellent verbal and written communication skills, including the ability to engage and educate clients.
Self-motivated and detail-oriented, with the ability to follow best practices in system design and installation.
Proven problem-solving ability, including critical thinking and decisive action in troubleshooting.
Comfort working with hand and power tools and familiarity with industry-standard equipment.
Strong organization skills and ability to handle multiple tasks and prioritize effectively.
Process-driven approach and commitment to service and professionalism.

Nice To Haves

Experience with Control4 and Lutron Homeworks.
Experience with WAC, DMF, and American Lighting.
Experience with Lutron shades.
Experience with multi-room audio and Bang & Olufsen.
Experience with Qolsys and Alarm.com.
Experience with Ruckus, Access Networks, Ubiquiti, or Eero networks.
Experience with MadVR.

Responsibilities

Lead installation and setup of multi-room audio/video systems and smart home solutions, ensuring optimal performance and client satisfaction.
Provide advanced troubleshooting for various systems and resolve issues efficiently.
Install and configure basic networking and data systems.
Program and configure single-room systems, including advanced setups.
Apply understanding of multi-room systems and security system programming and design.
Manage and maintain vehicle care and equipment.
Support the team in maintaining high standards of service, quality, and safety.
Work independently and with other technicians to complete installations, service calls, and project tasks.
Work on a rotating on-call service schedule.