Experienced Lead Smart Home Technician Needed for Growing NC Company

SoundVision and Sound Decisions•Mooresville, NC

About The Position

As a Lead Audio Video Smart Home Technician, you will deliver high-quality installations and outstanding client service. You will work independently and with other technicians to complete installations, service calls, and project tasks promptly and professionally. The position emphasizes communication, attention to detail, and adherence to best practices in the audio-video and smart home technology industry. The role involves leading the installation and setup of multi-room audio/video systems and smart home solutions, troubleshooting systems, installing and configuring basic networking and data systems, and programming single-room systems. It also requires an understanding of multi-room systems and security system programming and design, along with care of vehicles and equipment. The company describes a team-oriented environment with opportunities for growth, training, mentorship, and career development.

Requirements

At least 5 years of experience in audio/video installation, smart home technologies, or a similar role.
Clean driving record.
Must pass a multi-state background check by the State of North Carolina Alarm Licensing Board.
Proficiency with desktop and mobile computing tools.
Excellent verbal and written communication skills and ability to engage and educate clients.
Self-motivated and detail-oriented, with ability to follow system design and installation best practices.
Proven problem-solving ability, critical thinking, and decisive troubleshooting.
Comfort with hand and power tools and familiarity with industry-standard equipment.
Highly organized, able to handle multiple tasks and prioritize effectively.
Process-driven, with commitment to service and professionalism.

Nice To Haves

Experience with Control4 and Lutron Homeworks.
Experience with WAC, DMF, and American Lighting products.
Experience with Lutron shades.
Experience with multi-room audio and Bang & Olufsen.
Experience with Qolsys and Alarm.com security systems.
Experience with Ruckus, Access Networks, Ubiquiti, and Eero networking products.
Experience with MadVR.

Responsibilities

Lead installation and setup of multi-room audio/video systems and smart home solutions, ensuring performance and client satisfaction.
Troubleshoot systems and resolve issues efficiently.
Install and configure basic networking and data systems.
Program and configure single-room systems, including advanced setups.
Apply knowledge of multi-room systems and security system programming and design.
Manage and maintain vehicle care and equipment.
Support the team in maintaining service, quality, and safety standards.
Work on a rotating on-call service schedule.
Communicate with and educate clients.