Lead Associate, Warehouse Operations

Cardinal Health•Jacksonville, FL

10d

About The Position

The Lead Associate, Warehouse Operations supports the Warehouse Supervisor by managing inbound or outbound activity on the warehouse floor and directing staff according to operational priorities. The role helps coordinate shipment receipts, incoming truck schedules, and internal appointments; delegates work; and reports on workforce productivity and quality. It also communicates with customers outside the warehouse about disruptions and delivery timeframes to support customer satisfaction. The position contributes to the receipt, storage, and shipment of products and to the efficient flow of products from vendors to internal and external customers. It involves directing warehouse workflows, reviewing productivity and efficiency data, assisting with labor forecasting and inventory management, investigating shipment discrepancies, training employees, and supporting continuous-improvement projects. The Lead Associate may provide guidance to team members and serve as backup for the facility’s transportation and training coordinators, but does not formally supervise.

Requirements

Four or more years of experience preferred.
High school diploma, GED, equivalent, or equivalent work experience preferred.
Ability to lift up to 50 pounds.
Ability to bend, reach, stoop, lift, and stand for the entire shift.
Ability to follow direction and change priorities.
Ability to work in a fast-paced distribution environment while meeting established performance quotas and standards.
Flexibility to work overtime as needed.
Excellent interpersonal, organizational, and follow-through skills.
Good verbal and written communication skills.

Nice To Haves

Previous experience with operating systems such as Microsoft Office, AS400, Oracle, AIMS, or other warehouse management systems.
Previous experience operating material-handling equipment such as RF scanners, pallet jacks, cherry/order pickers, reach trucks, or forklifts.

Responsibilities

Follow standard operating procedures to assess inventory levels, submit orders, and audit warehouse operations.
Direct warehouse-floor workflows, including packing, unloading, shipping, and delivery-schedule management.
Analyze internal data and report on productivity and efficiency to identify where warehouse performance is above or below expectations.
Coordinate with Warehouse Supervisors on warehouse and inventory priorities in line with operational objectives.
Assist with inbound and outbound workload forecasting using historical and trend analysis to determine labor needs.
Assist with inventory management, stocking, and shipping as needed.
Investigate inbound and outbound discrepancies by comparing physical counts with AIMS records.
Train and develop new hires and retrain current employees.
Develop collaborative relationships with peers and coworkers, and identify opportunities for personal and team development.
Participate in Lean Six Sigma projects to improve processes and enhance the customer experience.
Maintain working knowledge of jobs outside the area of responsibility.
Serve as a resource to team members and instruct Associates on complex picking, put-away, and replenishment tasks to maximize inventory accuracy.
Adapt to daily operational needs and assist with occasional warehouse audits by providing reports and answering inventory-control questions as necessary.
Provide backup support to the facility’s transportation coordinator and training coordinator.
Communicate warehouse disruptions and delivery-timeframe updates to customers outside the warehouse.