Lead Associate, Warehouse Operations

Cardinal Health•Boylston, MA

3d•$27 - $38

About The Position

The Lead Associate, Warehouse Operations supports the Warehouse Supervisor by managing inbound or outbound activity on the warehouse floor and directing staff in line with operational priorities. The role helps coordinate shipment receipt, incoming truck schedules, and internal appointments; delegates work; and prepares workforce productivity and quality reports. It also communicates with customers outside the warehouse about disruptions and delivery timeframes to help ensure customer satisfaction. The position supports the efficient receipt, storage, handling, and shipment of products. It directs warehouse workflows, assists with forecasting labor needs, inventory management, stocking and shipping, and investigates discrepancies between physical counts and AIMS records. The Lead Associate also trains and develops employees, contributes to process-improvement projects, supports warehouse audits as needed, and backs up the facility’s transportation and training coordinators. This role may provide team guidance but does not formally supervise.

Requirements

Four or more years of experience preferred.
High school diploma, GED, equivalent, or equivalent work experience preferred.
Ability to lift up to 50 pounds.
Ability to bend, reach, stoop, lift, and stand for the entire shift.
Ability to follow direction and change priorities.
Ability to work in a fast-paced distribution environment while meeting established performance quotas and standards.
Flexibility to work overtime as needed.
Excellent interpersonal, organizational, and follow-through skills.
Good verbal and written communication skills.

Nice To Haves

Previous experience with operating systems such as Microsoft Office, AS400, Oracle, AIMS, or other warehouse management systems.
Previous experience operating material handling equipment such as RF scanners, pallet jacks, cherry/order pickers, reach trucks, and forklifts.
High school diploma, GED, equivalent, or equivalent work experience.
Four or more years of experience.

Responsibilities

Follow standard operating procedures to assess inventory levels, submit orders, and audit warehouse operations.
Direct warehouse-floor workflows, including packing, unloading, shipping, and delivery scheduling.
Analyze internal data and productivity and efficiency reports to identify where warehouse performance is above or below expectations.
Coordinate with Warehouse Supervisors on warehouse and inventory priorities in alignment with operational objectives.
Assist with inbound and outbound workload forecasting through historical and trend analysis to help determine labor utilization.
Assist with inventory management, stocking, and shipping as needed.
Investigate inbound and outbound discrepancies by comparing physical counts with AIMS records.
Assist with training and developing new hires and retraining current employees.
Develop collaborative relationships with peers and coworkers, and identify opportunities for personal and team development.
Participate in Lean Six Sigma projects to improve processes and the customer experience.
Maintain working knowledge of jobs outside the area of responsibility.
Serve as a resource to team members and instruct Associates on complex picking, put-away, and replenishment tasks to maximize inventory accuracy.
Provide flexible support for daily operational needs and assist with occasional warehouse audits by reporting and answering questions about inventory control procedures.
Provide backup support to the facility’s transportation coordinator and training coordinator.
Communicate with customers outside the warehouse about disruptions and delivery timeframes.
Provide guidance and training to less experienced team members while working with minimal supervision.