Lead Applications Analyst, SAP

Fortune Brands • Deerfield, IL

1d

About The Position

We are seeking a highly skilled and experienced C4C Sales and Service Architect to join our dynamic team. In this role, you will lead the design, development, and implementation of solutions within the SAP Cloud for Sales and Service platforms. You will collaborate with cross-functional teams to deliver innovative and scalable solutions that meet business needs.

Requirements

• 7+ years’ experience with SAP Cloud architecture development and implementation with Customer Service and Sales focus.
• Proficiency in programming languages such as ABSL, ABAP, Java, or JavaScript.
• Proficiency with Fiori user experience and apps framework
• Strong understanding of SAP C4C integration tools and APIs.
• Proven track record of successful, full-scale SAP C4C implementation projects from a leadership and development perspective, preferably using the Agile development methodology
• Self-motivated, team player that is task oriented and able to work with minimal supervision.
• Past experience working with the offshore and ability to administrate the offshore delivery
• Strong problem solving and analytical skills.
• Hands-on focus on system usability, user training where applicable, and customer satisfaction.
• Comfortable and competent in developing technical design specifications, documenting system and business processes from inception to completion to build organization and system knowledgebases.
• Ability to build and maintain cross-functional work relationships with internal/external customers.

Nice To Haves

• SCPI and Marketing Cloud a plus.
• Telephony integrations, preferably CXOne
• Bachelor’s degree in information systems, Computer Science, Engineering, or related discipline.
• Experience in the following areas SAP Jam Customer Portals SAP Business Technology Platform (BTP).
• System knowledge of SAP ECC and SCM or other large ERP system a plus.
• Knowledge of agile development methodologies.
• Familiarity with other Enterprise CRM applications (Oracle, Microsoft Dynamics).

Responsibilities

• Provide day-to-day system and application support, including user setup, management, and training.
• Troubleshoot and debug system issues.
• Design, develop, and implement custom functionalities and integrations using SAP Cloud SDK and other tools.
• Customize and extend SAP Sales and Service Cloud functionalities based on business requirements.
• Implement integrations between SAP Sales and Service Cloud and other systems, including mash-up development.
• Utilize advanced programming skills within SAP Sales and Service Cloud, demonstrating proficiency with SDK Cloud Studio Development Tool, SAP Cloud Platform Integration (SCPI) tool, and transport processes through the C4C Landscape.
• Apply knowledge of C4C Reporting and Analytics, and expertise in Business Configurator/Scoping to deliver tailored solutions.
• Analyze business needs and translate them into technical solutions within SAP Cloud for Sales and Service.
• Create clear and effective reporting based on business requests.
• Optimize system performance, ensure scalability, and suggest improvements to existing configurations and workflows.
• Facilitate upgrades, patching, and module implementations.
• Partner with stakeholders to ensure seamless integration of SAP modules and third-party systems.
• Provide technical leadership by coordinating and supporting managed services/external resources and priorities, mentoring junior developers and guiding the implementation of best practices.
• Collaborate with business teams to refine internal processes and systems, driving efficiency and standardization.
• Optimize system performance, ensuring scalability and reliability.
• Suggest innovative uses for new features introduced in quarterly releases and recommend enhancements to existing configurations and workflows to boost system performance and improve user experience.
• Conduct system testing, debugging, and documentation.
• Assist in the design, development, testing, and deployment of system configuration changes, workflows, process extensions, and events.
• Leverage IT governance processes to ensure proper project definition and control.
• Manage risk through corporate compliance and support Agile methodologies.
• Stay up to date with the latest SAP C4C Sales and Service technologies and best practices.
• Coordinate and support managed services/external resources and priorities.

Benefits

• annual bonus plan based on company and individual performance, or a role-based sales incentive plan
• robust health plans
• a market-leading 401(k) program with a company contribution
• product discounts
• flexible time off benefits
• adoption benefits
• numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior