Lead Application Systems Analyst (Technical Manager)

Arizona State University•Mesa, AZ

8d•Hybrid

About The Position

Engineering Technical Services (ETS) at the Fulton Schools of Engineering is seeking a Lead Application Systems Analyst to provide technical leadership and direction for FSE enterprise infrastructure and platform engineering. This role is ideal for a hands-on technical leader who enjoys building scalable systems, driving automation, and modernizing infrastructure through DevOps and cloud-first practices. You will lead a team responsible for backend infrastructure across on-prem and cloud environments, helping ETS transition from traditional operations to an automation-first, engineering-driven model. This role combines hands-on technical leadership with people management, emphasizing automation-first design, Infrastructure as Code (IaC), CI/CD pipelines, Power Platform automation, and ServiceNow event-driven integrations. The position establishes standards, and ensures reliable, scalable, and secure operations while driving continuous improvement through automation and modern engineering practices.

Requirements

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Designs, develops, and troubleshoots complex software and applications in support of establishing a sustainable institutional technological infrastructure.
Conducts non-routine system analysis, contributes to strategy development, and may provide training.

Nice To Haves

Experience designing and automating infrastructure using Terraform or other Infrastructure-as-Code technologies across cloud (AWS or Azure) and on‑premises (Hyper-V) environments supporting Windows and Linux servers.
Experience designing and maintaining CI/CD pipelines for infrastructure and platform automation.
Strong background in automation-driven operations, including configuration management and lifecycle automation.
Experience integrating infrastructure platforms with ServiceNow, including event‑driven monitoring or workflow automation.
Experience developing Power Platform solutions (Power Automate, Power Apps) for operational or service workflows.
Deep knowledge of Active Directory architecture, identity integration, and security best practices.
Experience serving as a senior technical lead or principal engineer for enterprise platforms.
Familiarity with DevOps practices applied to infrastructure and platform management.

Responsibilities

Provide technical leadership for FSE server and application infrastructure across Windows, Linux, and hybrid cloud environments (AWS, on-prem)
Define and evolve architecture standards for infrastructure, automation frameworks, identity integration, and operational tooling.
Serve as the primary escalation point for complex infrastructure and integration challenges including Hyper‑V virtualization, AWS cloud services, and Active Directory.
Guide decisions that prioritize security, scalability, reliability, and long-term sustainability
Lead adoption of Infrastructure as Code (Terraform) across cloud and on-prem environments
Build and standardize automation frameworks for provisioning, configuration, and lifecycle management
Establish reusable patterns to reduce configuration drift and technical debt
Drive a culture of version control, testing, and peer-reviewed infrastructure changes
Design and manage CI/CD pipelines for infrastructure and platform automation
Embed security, compliance, and validation controls into automated workflows
Apply DevOps practices to improve speed, consistency, and reliability of deployments
Lead development of Power Platform solutions to streamline operations and service delivery
Identify, prototype, and implement automation opportunities that eliminate manual or error‑prone processes.
Architect integrations with Active Directory and identity services
Lead development of ServiceNow event-driven automation for monitoring, incident response, and workflows
Improve observability through automated monitoring, alerting, and response mechanisms
Partner with enterprise teams to align with governance and security standards
Ensure identity and ServiceNow integrations adhere to enterprise governance and security standards.