Lead Application Support Specialist
About The Position
The Enterprise Architecture Platforms team operates RBC’s Application Portfolio Management application, implementing and managing control processes, enhancements, integrations, and supporting partner teams in updating and consuming APM data. This role involves working with other Enterprise Architecture teams on defining and improving controls and processes in the APM solution, and collaborating with clients and partners across the enterprise to ensure the accuracy of APM data and proper integration with other systems. The individual will plan, coordinate, communicate, and execute activities to achieve these goals.
Requirements
- Experience operating and supporting enterprise-scale applications
- Experience with end-to-end process design and implementation
- Experience with Python and Javascript development, or similar
- Strong written and verbal communication skills
- Experience with enterprise change control processes
- Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Nice To Haves
- Experience agile development and Jira
- Experience with SAP LeanIX
- Excellent interpersonal skills to work across IT partners and business.
Responsibilities
- Build systems integrations, automations, data quality tools and dashboards in support of application portfolio management and governance
- Develop and oversee support processes
- Implement and manage data transformations
- Support upstream and downstream teams and their integrations in development and production
- Supervise and execute production implementations and support activities
- Monitor the application and troubleshoot issues, liaise with the vendor to find optimal solutions to problems
- Execute ad hoc batch processes
- Follow enterprise change control management process
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- Flexible work/life balance options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
