Lead Application Support Engineer

DTCC

1d•Hybrid

About The Position

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Requirements

Minimum of 6+ years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or related roles
Bachelor's degree and/or equivalent practical experience
Strong experience supporting a 24x7 production environment
Excellent analytical, troubleshooting, and problem-solving skills with the ability to lead complex incident investigations
Amazon Web Services (AWS) experience REQUIRED , including: ECS EC2 RDS PostgreSQL AWS Glue Kinesis S3 CloudWatch Monitoring IAM Security and Access Controls Lambda (preferred)
Strong PostgreSQL administration and SQL experience
SQL query development and performance troubleshooting
Command-line database support
Monitoring and diagnostics
Experience supporting Snowflake data platforms
Experience with IBM MQ Queue Manager administration
Channel troubleshooting
Message flow analysis
Experience with Autosys scheduling and batch operations
Linux/Unix administration and command-line experience
Experience troubleshooting file transfer solutions (SFTP, Managed File Transfer platforms)
Understanding of application integrations, APIs, middleware, and messaging platforms
Experience with log analysis and monitoring tools
Knowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing
Automation & AI Strong willingness and aptitude to quickly adopt new technologies, including: Generative AI tools Microsoft Copilot AI-assisted troubleshooting solutions
Experience leveraging AI to improve operational efficiency and incident response is highly desirable
Operational Excellence Experience supporting Production, Disaster Recovery (DR), and Operational Resiliency testing
Experience performing root cause analysis and driving permanent corrective actions
Ability to lead or participate in Major Incident Management (MIM) calls
Experience with release management, change management, and production deployments
ITSM & Governance Experience using ServiceNow or similar ITSM platforms for: Incident Management Change Management Problem Management Knowledge Management
Experience creating and maintaining technical documentation, runbooks, and support procedures
Understanding of audit, compliance, and operational risk requirements
Excellent verbal and written communication skills
Ability to communicate effectively with business, development, infrastructure, and executive stakeholders
Strong ownership mindset with the ability to drive issues to resolution
Ability to prioritize multiple competing tasks in a fast-paced environment
Strong collaboration and teamwork skills
Willingness to participate in: On-call support rotations Weekend support activities Late-night maintenance windows Disaster Recovery and Resiliency testing events
Ability to respond to production incidents during off-hours when required

Nice To Haves

Experience supporting Financial market infrastructure applications
Trade processing platforms
Data warehousing solutions
Real-time messaging systems
Experience with observability tools such as Splunk, Datadog, Dynatrace, or similar monitoring platforms
Experience working in Agile, DevOps, or SRE organizations
Understanding of cloud modernization and application migration initiatives

Responsibilities

Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
Collaborate with internal teams to provide answers to application issues and escalate to as needed
Validate and submit responses to requests for information from ongoing audits
Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
Identify and implement automation opportunities to reduce manual effort associated with application monitoring
Partner with development teams to provide input into the design and development stages of applications
Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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