Lead Engineer - Application Support 4C
About The Position
Genpact is seeking a Lead Engineer - Application Support to join their team. This role involves providing Level 3 support for complex and critical production issues related to P&C insurance applications. The ideal candidate will lead root cause analysis for recurring or high-severity incidents, implement permanent fixes, and collaborate with L1/L2 support teams for troubleshooting and knowledge transfer. The position supports core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms, and requires analysis of business and system impacts of defects. The role also involves working closely with business stakeholders, validating defect fixes, reviewing application changes, and ensuring compliance with regulatory, audit, and data security requirements. Additionally, the Lead Engineer will perform advanced SQL queries, analyze logs and integrations, identify performance bottlenecks, and support batch processing.
Requirements
- Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
- AWS Certified Cloud Practitioner - Pluralsight
- AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)
- ITIL Foundation - Axelos
- STI Certified Call Center Professional (CCCP) - Cornerstone
- VMware Certified Professional (VCP) - Vmware
- Agile Methodology
- Client Relations
- Collaboration Tools
- Design Thinking
- Executive Presence
- Inclusion
- ITIL Framework
- ITIL Practices
- Microsoft Access VBA
- People Leadership
- Personal Effectiveness
- Process Automations
- Release Management
- Risk Management
- Robotic Process Automation
- Storytelling
- Technical Support
- Unix Shell Scripting
- English Language Proficiency - Proficient - C2
Responsibilities
- Provide Level 3 support for complex and critical production issues related to P&C insurance applications
- Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes
- Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
- Participate in incidents, problems, and change management processes.
- Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
- Analyze business and system impacts of defects across personal, commercial, and specialty lines
- Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
- Validate defect fixes and enhancements through functional and technical testing
- Review and support application changes, releases, and patches
- Assist development teams with production deployments and post-release validation
- Ensure system changes comply with regulatory, audit, and data security requirements
- Update support documentation, runbooks, and knowledge articles
- Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues
- Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)
- Identify performance bottlenecks and support tuning efforts
- Support batch processing, nightly cycles, renewals, and large-volume transactions
Benefits
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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What This Job Offers
Job Type
Full-time
Career Level
Senior
