Lead Application Engineer

TAGHLEEF INDUSTRIES • Rosedale, IN

2d

About The Position

The Lead Application Engineer – IT manages and supports business applications used at Taghleef Industries’ North American sites. The role requires understanding the company’s strategy, business processes, and needs in North America while supporting the operation of global systems and tools used in the region. The position reports directly to the Regional IT Manager Americas and ensures compliance with global IT policies and procedures.

The role leads the local application team and coordinates with Global IT, business teams, and software vendors. It manages application support, change requests, and projects across the USA and Canada; supports Tier 2 issues across ERP, manufacturing, business intelligence, and other business applications; and helps ensure requirements, feasibility reviews, user acceptance testing, training, and SDLC documentation are completed. The position is primarily office-based, with occasional visits to manufacturing sites, travel as needed, and possible after-hours or on-call support for critical issues.

Applicants must pass a pre-employment drug screen and background check. Taghleef Industries is an equal employment opportunity and affirmative action employer.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field.
• 12–15 years of experience in business applications support in a manufacturing environment is preferred.
• SAP experience is preferred; experience with any ERP system is desired.
• Knowledge of software development, databases, business application support, and system integration.
• Experience with project methodologies and ability to manage multiple tasks simultaneously.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Ability to visit manufacturing sites occasionally; the role is primarily office-based.
• Availability for on-call support may be required for critical business system issues and emergencies.
• Willingness to travel as required between the US and Canada and to other company sites.
• Must pass a pre-employment drug screen and background check.

Nice To Haves

• SAP experience.
• 12–15 years of business applications support experience in a manufacturing environment.
• Experience with any ERP system.

Responsibilities

• Manage business application operations support through the global helpdesk process.
• Lead the local application team, guiding direct reports and junior specialists and collaborating with peers across Global IT.
• Coordinate with software vendors on updates, licensing, and support.
• Follow and ensure compliance with Global IT security and compliance requirements.
• Facilitate end-user training and ensure required SDLC documentation is in place.
• Manage change requests and minor, major, and business projects or tasks in the USA and Canada.
• Resolve Tier 2 user system problems involving SAP ERP, Honeywell OptiVision MES, SAP Business Warehouse, SAP Business Objects, manufacturing applications and tools, Global BI, Global MDM, Salesforce, and other systems.
• Ensure business teams provide requirements documents and work with vendors and IT to identify feasibility options.
• Support issues and deliverables required by functional areas.
• Support and ensure adherence to user acceptance testing and user training processes.
• Align with infrastructure and technology processes and follow the change management process defined in the Global helpdesk system.
• Participate effectively in a team environment and contribute to evaluations of new software and system solutions for the business.
• Maintain professional communications with all levels of the organization.
• Perform other tasks or related duties assigned by Regional or Global IT management.
• Provide after-hours or on-call support when required for critical business system issues and emergencies.
• Travel between US and Canada and to other Taghleef sites as needed.

Benefits

• Paid time off
• Paid holidays
• Health and prescription insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability coverage
• Basic life insurance
• Additional life insurance options for employees, spouses, and dependent children through payroll deductions
• Flexible spending accounts
• Company-funded health savings accounts
• Fitness reimbursement
• Tuition assistance
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior