Lead Application Engineer
About The Position
The Lead Application Engineer – IT manages and supports business applications used at Taghleef Industries’ North American sites. The role requires understanding the company’s strategy, business needs, and processes; facilitating local needs in North America; and supporting the operation of global systems and tools used in the region. The position reports directly to the Regional IT Manager Americas and ensures compliance with global IT policies and procedures. The role leads the local application team while collaborating with peers across Global IT. It manages application support through the global helpdesk process, vendor relationships, change requests, projects, and user training. The engineer supports Tier 2 issues involving SAP ERP, Honeywell OptiVision MES, SAP Business Warehouse, SAP Business Objects, Global BI, Global MDM, Salesforce, and other business applications. The position is primarily office-based, with occasional manufacturing-site visits, possible on-call support for critical issues, and travel as needed between the United States, Canada, and other Taghleef sites. Some after-hours support may be required.
Requirements
- Bachelor’s degree in computer science, information technology, or a related field.
- 12–15 years of experience in business application support in a manufacturing environment is preferred.
- SAP experience is preferred; experience with any ERP system is desired.
- Knowledge of software development, databases, business application support, and system integration.
- Experience with project methodologies and the ability to manage multiple tasks simultaneously.
- Strong problem-solving skills and the ability to troubleshoot complex issues.
- Excellent communication skills and the ability to collaborate with cross-functional teams.
- Ability to provide on-call support for critical business system issues and emergencies when required.
- Ability and willingness to travel as required between the United States and Canada and to other company sites.
- Must pass a pre-employment drug screen and background check.
Nice To Haves
- Experience supporting business applications in a manufacturing environment.
- SAP experience.
Responsibilities
- Manage business application operational support through the global helpdesk process.
- Lead the local application team and guide direct reports and junior specialists while collaborating with peers across Global IT.
- Coordinate with software vendors regarding updates, licensing, and support.
- Follow and ensure compliance with security and compliance requirements defined by Global IT.
- Facilitate end-user training and ensure documentation required by the SDLC cycle is in place.
- Manage change requests and minor, major, and business projects or tasks in the United States and Canada.
- Resolve Tier 2 user system problems involving SAP ERP, Honeywell OptiVision MES, SAP Business Warehouse, SAP Business Objects, and other business applications and tools.
- Ensure business teams provide requirement documents and work with vendors and IT to identify feasibility options.
- Support issues and deliverables required by functional areas.
- Support and ensure adherence to user acceptance testing and user training processes.
- Align work with infrastructure and technology processes and follow the change-management process defined in the global helpdesk system.
- Participate effectively in a team environment and evaluate new software and system solutions for the business.
- Maintain professional communications with all levels of the organization.
- Perform other duties as assigned by Regional IT or Global IT management.
- Provide occasional after-hours and on-call support for critical business system issues and emergencies.
- Travel between the United States and Canada and to other Taghleef sites as needed.
- Pass the pre-employment drug screen and background check.
Benefits
- Paid time off and paid holidays.
- Health and prescription insurance.
- Dental insurance.
- Vision insurance.
- Short- and long-term disability coverage.
- Basic life insurance, with additional coverage available for employees, spouses, and dependent children through payroll deductions.
- Flexible spending accounts.
- Company-funded health savings accounts.
- Fitness reimbursement.
- Tuition assistance.
- 401(k) with company match.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
