Lead Application Engineer

Henkel group • Elkhart, IN

1d • Hybrid

About The Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. This role can be based in Rocky Hill, CT, South Bend IN, or Elkhart, IN. Dare to learn new skills, advance in your career and make an impact at Henkel.

Requirements

• Bachelor's degree in engineering or equivalent
• 5-7 years of demonstrated related experience in project management, operations, lean manufacturing, statistical design and data analysis
• Customer support experience (providing product application preparation and training)
• Project management, quality management, laboratory, and field support skills
• Experience across risk assessment, finance, marketing, and sales functions
• Ability to build trusted customer relationships and communicate complex technical concepts effectively
• Demonstrated leadership skills with a strong sense of urgency and ownership

Nice To Haves

• Master’s degree in engineering or MBA preferred, PhD a plus

Responsibilities

• Identify and align Henkel Application Engineering efforts to help solve unmet needs at top customer accounts
• Responsible for product recommendations, customized product integrations, new product introductions, and troubleshooting solutions for customers
• Support the innovation process to gain new business by leveraging customer feedback, defining target product profiles, and identifying and pursuing sustainability improvements
• Plan, execute testing, and report on Customer Technical Requests and communicate results to customers
• Consult customers on solutions generating value for their use cases and documenting value in Leverage Point
• Perform technical visits (meetings, audits, demonstrations, training, troubleshooting, etc.) for customers with documentation in the HLSN tool and the ACE system
• Complete Root Cause Analysis and Corrective Action Plans on customer and product performance complaints
• Work with application equipment both in the lab and at customer sites to provide solutions to enhance customer adhesive processes
• Prepare internal and external technical whitepapers and make presentations to internal work groups and customers
• Lead product technical training presentations to customers, Sales / Marketing, and other technical personnel
• Support ongoing harmonization and administration of laboratory test methods, including development and implementation of new test methods
• Directly communicate with customers, Sales, Marketing, PD, Innovation, and Application Engineering project teams
• Respect and promote the Henkel SHEQ rules
• Provide application support for various projects assigned by a supervisor

Benefits

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior