EpicCare Link

University of Iowa•Iowa City, IA

1d•Remote

About The Position

This position will provide administrative and/or technical leadership. This person will have ownership and oversight in the following areas: technical support, configuration, implementation, and ongoing maintenance of software related to the Epic MyChart and Welcome applications. This position includes working with Project Management groups, key stakeholders, vendors, contactors, and end users regularly. This position is eligible for remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Requirements

Bachelor’s degree in a related field or an equivalent combination of education and related application development/support experience
Certification must be obtained within 30 days after the corresponding EPIC class ends. In cases where an employee cannot meet this timeframe, they should work with their supervisor to establish an approved plan for completion.
Experience in the development and/or support of applications used by non-technical customers to support and enhance workflow processes, preferably healthcare, typically 7-10 years of experience for a Lead Application Developer in a leadership role
Experience leading the support, configuration, and development of at least one enterprise application or area of functionality, preferably healthcare related
Experience in the management of application development staff (functional or administrative)
Experience working with application owners and/or vendors to define system requirements, integration requirements and understand business needs.
Demonstrated experience leading and guiding teams to work with end-users to define system requirements, understand business needs and convert business requirements into functional/technical specifications for complex integrated systems build
Demonstrated knowledge of and experience managing large scale projects across integrated systems
Ability to communicate effectively both verbally and in writing with technical and non-technical staff
Professional experience working effectively with individuals from a variety of backgrounds and perspectives
Driver's License and ability to meet UI Fleet Safety Standards

Nice To Haves

Experience supporting an EHR in an ambulatory or hospital setting
Experience with any of the following workflows: Release of information, document management, deficiency tracking, chart corrections, and patient identity management. Regulatory and compliance requirements related to health information management, including HIPAA. Hospital coding workflows, including computer-assisted coding, coding review processes, coding workqueues, provider documentation workflows, and coding-related system integrations. Health Information Exchange workflows, including record sharing, interoperability, and external data reconciliation. System data migration, chart abstraction, archival access, and historical clinical or financial record conversion into Epic and related healthcare systems.
Epic certification/accreditation related but not limited to the following: Care Everywhere, EpicCare Link, Release of Information, Deficiency Tracking, Identity, Hospital Coding
Demonstrated ability using tools for customizing vendor application software
Demonstrated knowledge of integrated system software solutions
Experience collaborating with technical and non-technical staff on system implementation projects
Strong problem-solving skills and experience adhering to regulatory requirements with respect to system configuration
Proven ability to write application test scripts
A cover letter is desired as part of the application process.

Responsibilities

Collaborate with subject matter experts to analyze workflows and develop application design
Research system solutions
Lead development and implementation of complex integration solutions
Create functional/technical specifications for system build and complex integrated systems
Lead design and analysis
Lead technical design and procedures for new or revised applications
Leads the review and analysis of system problems to identify solutions and/or make appropriate referrals
Demonstrate features to the user community and assess applicability, impact and value
Plan and coordinate multiple implementations within and across teams
Configure and customize applications
Review the application build for efficiency, completeness, and correctness
Oversee unit and integrated testing
Understand and adhere to Change Management policies and procedures
Understand and adhere to IT Security policies and procedures
Completion of related Epic Certifications/accreditations or eligible to obtain and maintain relevant Epic certifications/accreditations specific to your role
Guide development and maintenance of testing scripts for execution during implementations, special updates and system upgrade cycles
Resolve complex system problems through participation in 24 x 7 on-call rotations
Propose and develop software maintenance procedures
Evaluate system upgrades to identify new functionality
Develop standards for documentation to ensure recovery capability, as well as satisfactory and stable performance of the platform(s) and all applications and processes
Lead staff in development and maintenance downtime workflows and procedures
Travel to customer sites as needed to support application implementation, upgrade, optimization and/or training/conferences
Develop work plan and time schedules for computing projects including outlining phases, identifying personnel, and computing equipment requirements. Monitor progress and revise schedule and plan as needed
Develop and maintain detailed project plans associated with system development, deployment, and ongoing support.
Manage large scall and/or multiple interdependent projects spanning multiple functional areas
Define workgroup methodology and processes across multiple integrated teams
Identify business system solution requirements by analyzing work processes and operations; evaluate business and information systems functionality
Act as a functional expert for the translation of business practice into systems
Serves as the liaison for technical staff, users, vendors, and other stakeholders
Analyze, document, and recommend business process design in applicable areas
Serve as the technical go-to expert, foresee technological change and help develop technology roadmaps
Guide staff in documenting system procedure and guidelines for users, as well as programs and program modifications
Develop ideas for projects and recommendations and assist in presenting to senior management
Build and foster relationships
Provide leadership in multiple areas of expertise
Provide direction, assignments, feedback, coaching, and counseling to assure outcomes are achieved
Provide administrative and/or functional supervision over assigned staff