Lead Analyst - Customer Billing

Iberdrola•Kirkwood, NY

8d•$78,091 - $97,614•Onsite

About The Position

Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.

Requirements

Leadership Skills
Strong communication skills.
Effective problem-solving and organizational skills.
Strong analytical ability.
Able to multi-task.
PC skills, including MS Office Suite.
Strong Knowledge of Electric and Gas Rate Structure
High School graduate
3 years of related customer billing experience.

Nice To Haves

Associates or Bachelor's degree is preferred.

Responsibilities

Provide support and leadership to the DER billing department.
Coordinate and prioritize work, monitor and maintain performance targets for the business.
Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work.
Ensures accuracy of account bills, including residential and commercial customer accounts.
Supports customer services entry and retrieval of CCs system data.
Identifies problems including isolation, resolution, and program changes or enhancements to CCS.
May perform data entry functions for exceptions to supplement automated process.
May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.
On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support.

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