Billing Analyst

Aston Carter•Westerville, OH

6d•$25 - $25•Onsite

About The Position

The Billing Analyst is responsible for billing operations analysis and customer service for large accounts. The Analyst will liaise with utilities customers internal and external to resolve routine and complex billing questions and requests to ensure on time accurate billing. Verify accuracy of billing data review and analyze individual accounts making independent decisions regarding billing activities. Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers and reviewing all large account billings. Identify billing discrepancies and determine root cause of the issue. Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors. Create manual invoices at a detailed customer level ensuring data integrity. Review analyze and resolve unbilled cycles. Communicate and maintain relationships with utilities to troubleshoot issues and verify data. Work with IT to improve system-driven automation. Responsible for accurately updating and generating reports analyze and draw appropriate conclusions. Comprehend and interpret EDI. Ensure SOX Compliance and participate in monthly close process. Work closely with the Pricing team to fully understand pricing components ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants. Ensure high degree of customer service for both internal and external customers. Ensure processes and training materials are documented and regularly maintained.

Requirements

Accounting
Accounts receivable
Accounts payable
Invoicing
Data entry
billing customer service

Responsibilities

billing operations analysis
customer service for large accounts
liaise with utilities customers internal and external to resolve routine and complex billing questions and requests to ensure on time accurate billing
Verify accuracy of billing data review and analyze individual accounts making independent decisions regarding billing activities
Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers and reviewing all large account billings
Identify billing discrepancies and determine root cause of the issue
Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors
Create manual invoices at a detailed customer level ensuring data integrity
Review analyze and resolve unbilled cycles
Communicate and maintain relationships with utilities to troubleshoot issues and verify data
Work with IT to improve system-driven automation
Responsible for accurately updating and generating reports analyze and draw appropriate conclusions
Comprehend and interpret EDI
Ensure SOX Compliance and participate in monthly close process
Work closely with the Pricing team to fully understand pricing components ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants
Ensure high degree of customer service for both internal and external customers
Ensure processes and training materials are documented and regularly maintained