Full-Time Lead Airport Agent - Ramp

Envoy Air•Buffalo, NY

12d•Onsite

About The Position

The Lead Airport Agent coordinates the overall operation within an assigned functional area and is responsible to management for operational coverage, scheduling, manpower utilization, and maintaining a safe, dependable, and consistent operation. The position includes observing agents, scheduling and administering local training (including new-hire training), maintaining supplies and inventory control logs, preparing customer correspondence, investigating discrepancies, compiling statistics for reports, and completing administrative duties. The Lead Airport Agent also performs Station Agent duties in ramp service as needed. These duties include loading and unloading baggage and cargo, transporting items between terminals, aircraft, and the bag room, marshaling aircraft, cleaning and servicing cabin interiors, and de-icing aircraft where applicable. The role requires organizing work groups and handling multiple priorities in a fast-paced environment.

Requirements

Be at least 18 years old.
Have a high school diploma, GED, or international equivalent.
Possess a valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain the necessary authority and identification for business travel; some license restrictions may prevent consideration.
Be able to work rotating shifts, including nights, holidays, weekends, and days off, and report to work regularly and on time.
Be flexible to work additional hours beyond the regular shift on short notice as operational needs require.
Be able to perform all duties in various weather conditions and within time constraints.
Be able to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
Demonstrate verbal and written communication skills.
Be able to read, write, fluently speak, and understand English.
Possess the legal right to work in the United States.
Have organizational and interpersonal skills.
Have above-average leadership, initiative, and judgment.

Nice To Haves

A minimum of one year of customer service experience.
Previous experience in a team-lead capacity.
Administrative background.
Above-average attendance.
Previous airline experience, including working knowledge of an airline ticketing system and/or ramp operations, may be desired at some locations.

Responsibilities

Coordinate the overall operation within an assigned functional area and report to management.
Ensure adequate operational coverage and manage scheduling and manpower utilization.
Maintain a safe, dependable, and consistent operation.
Conduct Agent observations.
Schedule and administer local training, including new-hire training.
Maintain supplies and inventory control logs.
Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
Complete administrative duties.
Perform Station Agent work within the ramp service operation as required.
Load and unload baggage and cargo on and off aircraft.
Transport items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment.
Marshal aircraft while working closely with teammates to ensure a safe path.
Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory.
De-ice aircraft using equipment to apply chemicals or compounds, if applicable.
Organize work groups and handle multiple priorities in a fast-paced environment.