Full-Time Lead Airport Agent - Ramp
About The Position
The Lead Airport Agent – Ramp coordinates the overall operation within an assigned functional area and reports to management. The role helps maintain operational coverage and staffing, supports a safe and dependable operation, and performs Station Agent duties in ramp service as needed. Duties include coordinating work groups, completing administrative and inventory tasks, and handling ramp activities such as loading baggage and cargo, transporting items, marshaling and servicing aircraft, and de-icing when applicable. The position requires working rotating shifts and may require additional hours based on operational needs.
Requirements
- Minimum age of 18.
- High school diploma, GED, or international equivalent.
- Valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain the necessary authority and identification to travel for business needs; some license restrictions may disqualify candidates.
- Ability to work rotating shifts, including nights, holidays, weekends, and days off, and report to work regularly and on time.
- Flexibility to work additional hours beyond the regular shift on short notice as operationally needed.
- Ability to perform all duties in various weather conditions and within time constraints.
- Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
- Demonstrated verbal and written communication skills.
- Ability to read, write, speak fluently, and understand English.
- Legal right to work in the United States.
- Organization and interpersonal skills.
- Above-average leadership, initiative, and judgment.
Nice To Haves
- A minimum of one year of customer service experience.
- Previous experience in a team-lead capacity.
- Administrative background.
- Above-average attendance.
- Some locations may prefer previous airline experience, including working knowledge of an airline ticketing system and/or ramp operations.
Responsibilities
- Coordinate the overall operation within an assigned functional area.
- Ensure adequate operational coverage and manage scheduling and manpower utilization.
- Maintain a safe, dependable, and consistent operation.
- Conduct Agent observations.
- Schedule and administer local training, including new-hire training.
- Maintain supplies and inventory control logs.
- Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
- Complete administrative duties.
- Perform Station Agent work within the ramp service operation as required.
- Load and unload baggage and cargo on and off aircraft.
- Transport items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment.
- Marshal aircraft, working closely with teammates to ensure a safe path.
- Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory.
- De-ice aircraft using equipment to apply chemicals or compounds, if applicable.
- Organize work groups and handle multiple priorities in a fast-paced environment.
Benefits
- Employee flight privileges within the American Airlines global network.
- Training and development programs.
- Comprehensive health and life benefits, subject to location.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
