Lead Advocate

Solace

1d • Remote

About The Position

Advocates at Solace play a vital role in helping patients navigate complex health challenges and address health-related social needs. We’re seeking a Lead Advocate to serve as a front-line resource to our growing team of advocates, providing guidance and support through all the steps of the advocate-patient journey. Reporting to our Advocate Lifecycle Manager, this position will assist with advocate onboarding and training, be the first-line responder for advocate questions, and develop content and protocols that will allow advocates to help a wider array of patients.

Requirements

• Bachelor's degree required
• Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required
• Minimum 3 years of working in care management, care coordination or a related field.
• Comfortable leading virtual training sessions and bringing positive energy to group interactions
• Strong organizational skills, verbal communication, and written communication
• Flexibility, as the needs of a growing organization will evolve
• Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do
• Applicants must be based in the United States.

Nice To Haves

• Prior experience working as an advocate at Solace is strongly preferred

Responsibilities

• Translate your experience as an advocate to inform improvements to the advocate and patient experience
• Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates
• Act as a primary touchpoint for questions from advocates about how to solve patients’ problems
• Partner closely with advocate operations managers to carry out operational processes to improve the advocate service
• Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need
• Ensure that Solace’s protocols are being followed by the advocate team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level