Housing Advocate Lead

NeighborImpact•Bend, OR

1d•Onsite

About The Position

Join our team as a Housing Advocate Lead and help drive meaningful changes in our community. In this key role, you’ll support participants with compassionate, person-centered services while guiding and mentoring housing advocates to ensure high quality care. Your leadership will enhance program outcomes, strengthen team collaboration, and promote housing stability for those we service. Make a lasting impact one household at a time! NeighborImpact's Housing program offers crucial assistance to individuals and families in need within Crook, Deschutes, and Jefferson counties, as well as the Confederated Tribes of Warm Springs. The program can provide eviction prevention and deposit assistance, prioritizing applications based on need rather than a first-come, first-served basis. We value the respect and dignity of all. We aim to create a space that is physically and emotionally safe for all, regardless of race, ethnicity, nationality, religion, gender, gender identity, or sexual orientation. The Housing Advocate Lead provides direct support to program participants while guiding and mentoring case management staff to ensure consistent, high-quality service delivery. This role upholds program standards through trauma-informed, person-centered practices and actively contributes to program development, implementation, and evaluation. The Housing Advocate Lead strengthens team collaboration, supports improved housing stabilization outcomes, and serves as the primary point of contact for housing advocates and community partners when the Housing Coordinator is unavailable. This position operates under the supervision of the Housing Coordinator.

Requirements

Bachelor’s degree required
At least 1 year of experience in social services or related field required
Passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and houselessness required
Weekends, some holidays, and after-hours support required
Experience working with the houseless community required
Patience, punctuality, commitment, and responsibility required
Required within 6 months of hire: Acquire First Aid/CPR/AED certification
Required within 6 months of hire: Complete the Bloodborne Pathogens and Naloxone Training
Required within 6 months of hire: Satisfactory ORCHARDs background check completed post hire
Required prior to date of hire and throughout employment: Valid driver’s license with acceptable driving record
Required prior to date of hire and throughout employment: Proof of current auto insurance
Required prior to date of hire and throughout employment: Access to reliable transportation required
Required prior to date of hire and throughout employment: Satisfactory criminal background check required

Nice To Haves

English/Spanish bilingual preferred
General knowledge of substance abuse and mental illness, and Trauma Informed Care preferred
Work experience with HIPAA and client confidentiality preferred

Responsibilities

Provides direct support to program participants.
Guides and mentors case management staff to ensure consistent, high-quality service delivery.
Upholds program standards through trauma-informed, person-centered practices.
Actively contributes to program development, implementation, and evaluation.
Strengthens team collaboration.
Supports improved housing stabilization outcomes.
Serves as the primary point of contact for housing advocates and community partners when the Housing Coordinator is unavailable.