Housing Support Advocate

YWCA West Central Michigan•Grand Rapids, MI

1d•Hybrid

About The Position

Under general supervision, provides assessments, advocacy and case management services to participants of Project HEAL, with a primary focus on individuals enrolled in the Transitional Housing program. This role is dedicated to empowering survivors to live free of domestic violence and achieve independence, economic self-sufficiency and safe housing.

Requirements

Bachelor’s degree in human services or a related field, plus three years of relevant experience in social services or shelter work. Equivalent experience may be considered in lieu of education.
Strong written, verbal, and interpersonal communication skills, including presentation and active listening.
Demonstrated ability in crisis intervention, problem-solving, and navigating group and family dynamics.
Familiarity with housing resources and community-based human services.
Cultural competency and ability to engage effectively with individuals from diverse backgrounds.
Capacity to manage multiple crisis situations while maintaining composure and making sound decisions.
Proficiency in data entry and use of computer systems and office equipment.
Ability to work independently with flexibility, integrity, and professionalism.
Visual acuity sufficient for driving, data analysis, computer use, and general observation.
Access to reliable personal transportation for business use, with mileage reimbursement per policy.
Eligible to be a qualified driver for the YWCA.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Conducts intake and assessment processes with program applicants, including eligibility verification and rent reasonableness evaluations.
Provides ongoing advocacy and case management services based on individualized service plans developed in collaboration with participants.
Delivers services in various settings, including participants’ homes, the YWCA, and community locations.
Provides transportation for participants as needed, using personal or agency vehicles, in accordance with program guidelines and safety protocols.
Offers crisis intervention support as needed to Project HEAL participants.
Coordinates access to supportive services, including vocational planning, education, training, and employment resources.
Facilitates housing applications to programs such as MSHDA, Section 8, and Permanent Supportive Housing.
Conducts housing inspections and ensures compliance with program standards.
Builds and maintains relationships with landlords and property managers; serves as liaison to resolve tenancy issues.
Maintains collaborative relationships with community partners, including law enforcement, courts, and human service agencies.
Maintains accurate and confidential case documentation and prepares required reports in accordance with funding and monitoring guidelines.
May assist with delivery of food and household items to participants.
Participates in team meetings, supervision, and agency-wide staff meetings.
Promotes teamwork and shares knowledge and resources with colleagues.
Performs other duties as assigned by leadership.