Lead Admissions Coordinator

ODYSSEY BEHAVIORAL GROUP•Orlando, FL

About The Position

The Lead Admissions Coordinator responds to incoming telephone inquiries, oversees subsequent communications, and actively coordinates multiple phases of the admissions process for clients seeking longer-term behavioral health services. Position ensures all clients receive concierge level customer service throughout the admission process. The Lead Admissions Coordinator supports leadership and admissions team members by assisting with training, coaching, and mentoring.

Requirements

Position requires a bachelor’s degree or equivalent in combined education and experience, preferred master’s degree and minimum of two (2) years of behavioral healthcare admissions experience.
Clearance of criminal background, TB test, and any other mandatory state/federal requirements.
Current CPR and First Aid certification

Nice To Haves

Previous leadership experience preferred.

Responsibilities

Provides compassionate and professional guidance to individuals and referring professionals seeking longer-term behavioral health services.
Reviews open inquiries to ensure active measures are being taken to bring viable inquiries to a successful close.
Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment in relation to the client’s individual needs and circumstances
Obtains necessary information to quickly determine viability of potential admission
Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options, Empathically but prescriptively leading callers to the next step of deciding on admission
Determines the clinical and financial viability of potential admissions.
Utilizes Salesforce CRM to record, monitor, and respond to admissions activities.
Maintains active and ongoing communication among key admissions decision-makers and stakeholders.
Assists in determining and explaining insurance financing options for qualified customers.
Completes all necessary paperwork, record keeping, and reporting related to the admissions process.
Facilitates logistics to assist with scheduling facility tours and admissions, as needed.
Assigns incoming referrals, voicemails, and webforms appropriately and logs data into specific trackers.
Provides training, coaching, mentoring and support to admissions coordinators.
Assists with overseeing admissions processes for multiple facilities, as needed.