Lead Administrator L1(Contract)

Wipro • Minneapolis, MN

1d

About The Position

The Lead Administrator L1 resolves high-priority incidents through advanced troubleshooting, ensures service-level agreement (SLA) compliance, analyzes system performance trends, and develops mitigation measures in collaboration with internal and external stakeholders. The role includes incident and ticket resolution, performance optimization, disaster recovery activities, stakeholder communication, and knowledge-base maintenance.

Requirements

• 5–8 years of experience.
• Mandatory skill: Data Networking.

Responsibilities

• Resolve high-priority P2 incident tickets through advanced troubleshooting and root-cause analysis, ensuring timely closure.
• Monitor SLA compliance for assigned technology areas and proactively manage escalations.
• Analyze system performance data, coordinate findings about system behavior, and support capacity-planning initiatives to improve efficiency.
• Develop mitigation measures and evaluate new tools or improvements in collaboration with technical teams.
• Perform security assessments and recovery drills, and implement controls to meet established security standards.
• Participate in weekly and monthly service review meetings, report on performance and issues, and support stakeholder communication.
• Collaborate with team members to resolve open tickets and service requests.
• Update SOPs and knowledge articles and maintain the knowledge repository to support future ticket resolution.

Benefits

• Medical and dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed