Lead Administrator L1

Wipro•Irving, TX

About The Position

Responsible for end-to-end management and support of VMware virtual infrastructure that supports critical banking applications and business services. Serves as the technical lead and primary VMware subject matter expert for major incidents, complex technical issues, business-as-usual projects, service improvements, and client engagements. The role includes enterprise VMware infrastructure administration and troubleshooting, incident response and root-cause analysis, operational documentation, process improvement, team mentoring, knowledge transfer, and scripting for bulk activities.

Requirements

5–8 years of experience.
Mandatory skill: VMware Server Administration.

Nice To Haves

VMware training and certifications.

Responsibilities

Provide end-to-end technical support and administration for enterprise VMware infrastructure.
Troubleshoot VMware-related issues involving CPU, memory, storage, networking, virtual machines, and datastores.
Participate in critical issues, major incidents, and outages; provide performance reports and technical recommendations.
Work with client managers, application owners, infrastructure leads, and senior stakeholders during critical technical issues.
Conduct detailed root-cause analysis of major and recurring incidents and identify corrective and preventive actions.
Maintain and review standard operating procedures, operational procedures, technical documentation, and knowledge articles.
Identify opportunities for automation, standardization, and operational efficiency.
Mentor team members in VMware administration, troubleshooting, and operational processes.
Conduct knowledge-transfer sessions and develop the team’s technical capabilities.
Take ownership of tasks and deliver on client expectations.
Prepare scripts for bulk activities.