Lead Administrative Assistant – ICD (Internal Posting)

Community Youth Services•Olympia, WA

4d•Hybrid

About The Position

Community Youth Services is seeking an ICD Lead Administrative Assistant to provide critical administrative support to ICD clinical programs. This role serves as a lead resource for the ICD Administrative team and the ICD Administrative & Operations Coordinator. Key responsibilities include onboarding and training administrative staff, supporting procedural implementation, assisting with records management, coordinating referrals, and preparing programmatic reports. The role also manages front-desk operations, answers phones, schedules appointments, processes referrals, maintains accurate client data, and supports staff with administrative needs. Additional duties include assisting with Electronic Health Record (EHR) maintenance, Medicaid billing and claims, and maintaining participant files to ensure compliance and efficiency.

Requirements

Four to five years of progressively responsible administrative experience
At least one year in a lead or senior role
Internal candidate must demonstrate a consistent record of strong performance, reliability, and readiness to assume higher-level responsibilities.
Strong communication skills
Ability to manage conflict professionally using a Positive Youth Development Approach
Advanced proficiency in Microsoft Office applications, including Outlook, Word, and Excel
Excellent organizational skills with the ability to manage complex schedules, competing priorities, and multi-step projects
Proficiency with Electronic Health Record (EHR) systems, including supporting staff, maintaining data integrity, and ensuring compliance
Accuracy in data entry and medical billing, with experience reviewing documentation for completeness and compliance
Ability to work independently, exercise sound judgment, and resolve issues without escalation when appropriate
Strict adherence to confidentiality standards, including HIPAA and organizational policies
High-level administrative skills, including typing, grammar, office procedures, basic math, and use of office equipment