Lead Accounts Receivable Representative

Thermo Fisher Scientific•Pittsburgh, PA

3d•Onsite

About The Position

The Lead Accounts Receivable Representative is responsible for interacting with customers to resolve internal and/or external issues that delay invoice payment. This role involves leading all aspects of problem-solving and facilitating conversations with responsible parties. The representative will manage customer interactions from invoicing to cash collection and serve as the primary contact for problem resolution for their assigned portfolio of 200-400 accounts, totaling upwards of $20 million.

Requirements

High School Diploma
5+ years of experience in collections and/or business or an equivalent combination of education and experience.
Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
Excellent written and verbal skills that allow effective communication via both phone and email
Operates with a high degree of integrity, works well in a team environment.

Nice To Haves

Bachelor's degree in a business field preferred.
Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
Goal oriented
Possesses a high degree of integrity
Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
Ability to work effectively with other team members in an open environment
Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
Travel may be required at times, up to 20%.

Responsibilities

Communicate professionally, both written and verbal
Effectively handle a high volume of email communication and phone contact
Have a solid understanding of customer billing platforms that allow problem identification and solution
Proficiency in key Excel functions that will drive collection efficiencies for large customers
Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
Ability to react to and effectively handle changes in priorities based on business need
Formulate a course of action to consistently accomplish or outperform established goals
Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
Ability to work with minimal direction; following guidelines and company policy
Support development and implementation of on-boarding content for new team members
Use Practical Process Improvement techniques to identify and solution problem root cause
Mentor and support other team members