Lead Account Manager

DataRobot•Remote MA, MA

11d

About The Position

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future. The Lead Account Manager is a quota-carrying role focused on expanding and retaining relationships within a portfolio of existing non-strategic customers. Account Managers are responsible for executing account plans, uncovering new use cases, and driving application growth through upsell and cross-sell motions. After the initial sale from an Account Executive, Account Managers take full commercial ownership of the account and partner with Technical Success Managers to ensure value realization and long-term customer success.

Requirements

10+ years of quota-carrying sales or account management experience in SaaS or enterprise technology, with a focus on existing customer expansion
Bachelor's degree or equivalent experience
Demonstrated success renewing and growing recurring revenue across multi-year, subscription-based contracts
Proven ability to engage business and technical stakeholders to uncover new use cases and expand account footprint
Strong collaboration skills and experience working cross-functionally with technical and customer success teams
Ability to navigate complex customer environments, manage multiple stakeholders, and serve as a trusted commercial lead

Nice To Haves

Familiarity with GenAI or applied AI concepts a plus

Responsibilities

Drive in-period renewals and identify upsell opportunities by aligning the DataRobot GenAI platform and applications to evolving customer needs and business priorities.
Maintain and execute structured account plans to identify growth areas, map key stakeholders, and expand into new functional buying centers.
Own pipeline development and forecast accuracy for all existing-account opportunities; ensure CRM hygiene and visibility across sales leadership.
Partner with Technical Success Managers to monitor usage trends and re-engage underutilized accounts with targeted messaging and new application capabilities.
Deepen relationships with Director+ and technical stakeholders across lines of business to broaden account coverage and elevate DataRobot’s strategic relevance.
Serve as the single commercial point of contact following initial purchase from the Account Executive; ensure a smooth transition and maintain momentum across the customer lifecycle.