Lead Account Executive

Assurant•Pennsylvania Virtual, VA

10d•$103,800 - $173,300•Remote

About The Position

The Lead Account Executive serves as the primary relationship manager and trusted advisor for assigned clients, acting as the key liaison between client stakeholders and Assurant’s cross-functional support teams. As an individual contributor, this role is responsible for managing a portfolio of MSO client programs, ensuring exceptional service delivery, client satisfaction, and long-term account growth. Working closely with client leaders, the Lead Account Executive develops and executes strategic annual account plans, while coordinating day-to-day activities that strengthen partnerships, maximize program performance, and identify opportunities for expansion. This role proactively aligns internal resources and client objectives, drives issue resolution, and advocates for solutions that deliver measurable value to both clients and Assurant. Success in this position requires strong relationship management, business acumen, and collaboration skills, with a focus on fostering trust, driving results, and contributing to the continued growth and success of key client accounts.

Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred; equivalent professional experience will be considered.
Minimum of 5 years of experience in enterprise strategic account management and account development, with a demonstrated track record of building and expanding customer relationships, developing account growth strategies, driving revenue, and partnering cross-functionally to deliver business results.
Extensive knowledge of mobile and telecommunications products, services, and solutions is required.
Proven ability to lead and influence large groups, drive engagement, and achieve business results.
Strong cross-functional collaboration skills, with the ability to work effectively across various departments and organizational levels.
Highly adaptable and able to perform effectively in a fast-paced environment where priorities, direction, and resources may shift frequently.

Nice To Haves

Exceptional presentation, verbal, and written communication skills, with the ability to clearly articulate complex ideas to diverse audiences.
Mobile device program experience.
Direct experience managing mobile device trade-in and upgrade programs.
Reverse Logistics experience.

Responsibilities

Serve as the primary relationship manager for assigned clients, building and maintaining strong partnerships with key stakeholders and executive leaders to drive client satisfaction, retention, and long-term growth.
Lead strategic account planning by monitoring business performance, identifying growth opportunities, recommending program enhancements, and implementing solutions that optimize revenue, profitability, and operational effectiveness.
Conduct regular business reviews, analyze financial and operational metrics, and provide actionable insights and recommendations to clients and internal leadership.
Ensure service delivery commitments are met by proactively addressing issues, managing escalations, and collaborating with cross-functional teams to drive resolution and continuous improvement.
Partner with clients and internal stakeholders to implement business, regulatory, and compliance-related changes, ensuring adherence to company policies, contractual obligations, and applicable state and industry regulations.
Maintain the integrity of client business arrangements by overseeing accurate implementation and ongoing management of program requirements and operational changes.
Manage the full contract lifecycle, including negotiations, renewals, amendments, approvals, and issue resolution, while collaborating with Legal, Compliance, Finance, Sales, and executive stakeholders.
Ensure contractual terms are effectively administered and aligned with business objectives, regulatory requirements, and client expectations.