Ld Tech Field Engineer
About The Position
The Ld Tech Field Engineer installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. The role ensures systems operate as designed and are maintained or upgraded according to requirements. The engineer works collaboratively with technical colleagues to provide timely, effective, and seamless service, schedules services, completes required administration, and helps customers understand product functionality and remain satisfied with service delivery. This position serves large, complex clients across the company’s products and services. It involves server and storage break-and-fix work, VIP deskside support, advanced installation activities for storage and network devices, troubleshooting significant issues escalated by team members or clients, and testing and certifying mainframes, servers, and related network and peripheral infrastructure. The assignment is temporary for 14 months in Ashburn, Virginia. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM, and the work type is driving.
Requirements
- High school diploma or GED required.
- Generally 4–6 years of experience in the area of responsibility.
- May require a technical certification or an associate degree.
Responsibilities
- Serve as a field engineer for large, complex clients across the range of company products and services.
- Perform server and storage break-and-fix work.
- Perform VIP deskside support activities.
- Use advanced tools and technical knowledge to resolve client problems and conduct high-level installations for storage and network devices.
- Use advanced understanding of hardware, software, and operating systems, and advanced troubleshooting capabilities, to resolve significant issues escalated by team members or clients.
- Test and certify mainframes, servers, and other infrastructure associated with networks and peripherals.
- Schedule services, complete required administration, and work with customers to support satisfaction and understanding of product functionality.
- Install, repair, and maintain product and component hardware and software, primarily at customer premises.
- Ensure systems operate as designed and are maintained or upgraded according to requirements.
- Collaborate with technical colleagues to provide timely, effective, and seamless service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
