Lay Navigator-Oncology

Piedmont Healthcare Inc. • Atlanta, GA

3d • Onsite

About The Position

Responsible for serving as front-line support by scheduling complex and specialized procedures and coordinating multiple resources for patient services. Supports the daily operation of referral workflows by working work queues, verifying clinical documents have been shared, collecting and verifying patient registration and insurance information, and processing provider referrals and orders in accordance with health system protocols and mandated insurance guidelines. Provides professional telephone and customer support and communicates effectively with patients, providers, and internal teams to promote timely, patient-centered access to care.

Requirements

• H.S. Diploma or General Education Degree (GED) Required
• 3 years of related customer-facing healthcare experience with at least one (1) year scheduling or preregistering patients. Required
• Above average data entry skills.
• Previous exposure to electronic medical record systems and the ability to acquire a working knowledge of Epic and other systems as needed

Nice To Haves

• Operational experience with scheduling and referrals management in the oncology setting.
• Epic scheduling experience

Responsibilities

• Serve as front-line support by scheduling complex and specialized procedures.
• Coordinate multiple resources for patient services.
• Support the daily operation of referral workflows by working work queues.
• Verify clinical documents have been shared.
• Collect and verify patient registration and insurance information.
• Process provider referrals and orders in accordance with health system protocols and mandated insurance guidelines.
• Provide professional telephone and customer support.
• Communicate effectively with patients, providers, and internal teams to promote timely, patient-centered access to care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED