Law Office Services Site Manager
About The Position
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Site Manager maintains a high quality of services, offered to clients through the management of all service lines and maintains established standards and procedures. They will train, motivate and supervise all staff members to create the Opensity Solutions Workplace Experience. Looking for a leader that thrives well in a high volume, fast paced corporate environment and can collaborate with teams across the country. This role is based on-site 5 days per week at our client location in Downtown Minneapolis.
Requirements
- High School Diploma is required.
- Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support.
- Detail oriented with good attention to detail
- Good verbal and written communication skills
- Strong initiative required; ability to work independently with minimal direct supervision
- Ability to lead others in a professional manner
- Working knowledge of Microsoft products including MS Word, Excel and Outlook
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
- Ability to report to and regularly maintain hours of 8AM-5PM, M-F.
Responsibilities
- Manages and leads through inspiring a team that supports Reception Services, Conference Room Services, Mail, & Print Services, and Facilities, along with Records
- Ensuring all daily actives are executed according to Standard Operating Procedure’s
- Creates and maintain Site Operations Manuals and SOPs to ensure all services operate smoothly
- Serves as the principal liaison between Opensity, the client’s administration and the site employees
- Provides excellent client white glove customer service to all end-users at the site
- Provides onsite leadership with the Opensity team, and encourages staff development in their careers
- Continuously looks for opportunities to increase the efficiency of our on-site operations
- Seeks opportunities to increase our capabilities and makes recommendations to the key contact
- Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
- Recruits and interviews potential Opensity candidates for available positions at the site
- Hires, trains, manages, and evaluates all personnel assigned to the site
- Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
- Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
- Displays high ethical standard, integrity, work ethic, and loyalty
- Possesses excellent oral and written communication skills.
- Capable of handling high volume and demanding client project environments
- Must be able to fulfill a 40/hr. workweek onsite in the client's space.
- Must be able to manage a team without direct supervision and be highly communicative with the team as well as the EOMs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
