Law Firm Office Services Specialist

K2 Services•Washington, DC

6d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are looking for a dynamic, customer service focused individual to add to our team in Office Services supporting our prestigious law firm client. The ideal candidate will have great customer service and communication skills. Must have a can-do attitude, are tech savvy and able to work under pressure in a very fast paced environment. This person will also provide back-up reception coverage, so must have professional appearance and presentation as you will be the "Face of the Firm".

Requirements

High School Diploma or equivalent
Minimum of 1-year professional level work experience
Willingness and ability to learn new skills
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

Nice To Haves

Previous experience in a client service-oriented field preferred

Responsibilities

Sort, scan, distribute and meter US mail with knowledge of current postal rates
Ensure all projects have been properly produced and Quality Checked (QC’d) to Opensity’s standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Opensity’s standards
Immediate attention given to clients entering Copy/Mail Center in accordance with Opensity’s standard of operation
Accurately produce copy, print and scan projects in accordance to verbal and written instructions. Ability to troubleshoot technical printing challenges
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Provide excellent client service as the first line of contact with the client
Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
Greet and announce visitors in a friendly and business-like manner
Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager