Law Office Manager

De La Rosa Family Law•Miami, FL

2d•Onsite

About The Position

We are a growing South Florida family law firm built on a foundation of excellence, client service, and team collaboration. We serve clients through some of the most important and difficult moments of their lives, which means the behind-the-scenes work that keeps the firm running smoothly is not just administrative; it is essential. We are looking for an experienced, proactive Office Manager to lead our operations, support our team, and help us continue delivering an exceptional client experience. If you thrive in a leadership role, love building systems, and take pride in keeping things running at a high level, we want to hear from you. This is a full-time, in-office position that requires attention to detail and experience prioritizing your workload to manage both administrative responsibilities and assisting the firm's leadership team with executive functions, reporting to the Managing Attorney. You will be the operational backbone of the firm, responsible for day-to-day administration, staff coordination, client experience, and technology management. This is not a passive role. We need someone who identifies what needs to be done and does it.

Requirements

3 or more years of office management experience, preferably in a legal or professional services environment.
Strong leadership, interpersonal, and organizational skills.
Proficiency with legal software platforms and Microsoft Office Suite.
Knowledge of HR best practices and client service standards in a legal setting.
A proactive, solutions-oriented mindset with exceptional attention to detail.
Ability to manage competing priorities with composure and professionalism.
Discretion and sound judgment when handling sensitive client and firm matters.

Responsibilities

Oversee daily administrative functions and ensure the timely completion of internal tasks and workflows.
Maintain vendor relationships and manage office supply inventory.
Implement, enforce, and continuously improve office protocols and systems.
Coordinate recruitment, onboarding, and staff training processes.
Track PTO, attendance, and HR policy compliance.
Support performance evaluations and staff development initiatives.
Set and maintain high standards for client service across all touchpoints.
Address client concerns or service delays with professionalism and urgency.
Supervise intake and front-desk operations to ensure a consistently positive first impression.
Maintain and optimize the firm’s case management system and related software.
Coordinate with technology vendors for issue resolution and system upgrades.
Ensure data integrity and conduct regular reviews of system utilization.