Laundry Supervisor

Auberge Collection•Dallas, TX

1d•Onsite

About The Position

The Laundry Supervisor oversees the hotel’s laundry, uniform, and guest laundry operations, ensuring guest-room linen, towels, uniforms, guest clothes, and other textiles are processed safely, efficiently, and to the hotel’s quality standards. The role supervises laundry team members, coordinates daily workflow, monitors supplies and equipment, and supports a clean, organized, service-focused operation that supports housekeeping and guest satisfaction. Success in the role is reflected in consistent linen quality and availability, timely fulfillment of departmental requests, safe and efficient work practices, controlled supply use, and effective team performance. The supervisor works with housekeeping, food and beverage, and other departments to coordinate linen needs, respond to service requests, maintain inventory, and resolve routine operational issues. The role also maintains equipment and workplace standards, trains staff, and records schedules, attendance, and production.

Requirements

Previous experience in hotel laundry or a commercial laundry operation.
Knowledge of laundry processes, textile care, stain treatment, and commercial laundry equipment.
Ability to organize workloads, guide a team, and maintain consistent quality standards.
Good problem-solving and record-keeping skills.
Professional and clear communication skills.
Ability to stand for extended periods and lift or move laundry loads as required, with or without reasonable accommodation.
Flexibility to work shifts, weekends, and holidays according to hotel operations.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.

Nice To Haves

Supervisory experience.
Bilingual abilities.

Responsibilities

Supervise, assign, and support laundry team members performing washing, drying, ironing, folding, sorting, and linen distribution.
Supervise and support uniform team members and oversee processing of team member uniforms and guest clothes.
Plan daily workloads and coordinate linen requirements with housekeeping, food and beverage, and other departments.
Inspect processed linen, guest clothes, and uniforms for cleanliness, condition, finishing, and presentation; arrange rewash, repair, or replacement as needed.
Monitor linen par levels, stock movement, and inventory; report shortages, losses, and damage.
Operate or oversee commercial laundry equipment and ensure staff follow operating instructions and safety procedures.
Maintain cleaning schedules and ensure laundry areas are orderly, hygienic, and compliant with hotel standards.
Track detergent and supply usage, control waste, and report maintenance needs and equipment malfunctions promptly.
Train employees on work procedures, equipment use, quality expectations, and workplace safety.
Prepare shift schedules, record attendance and production, and communicate operational updates to management.
Respond promptly to linen requests and resolve routine service issues in coordination with other departments.
Follow hotel policies and applicable health, safety, and environmental requirements.
Ensure proper use and care of laundry equipment.
Assist with handling and processing guest laundry requests, if applicable.
Adhere to housekeeping policies, procedures, and brand standards.
Meet productivity and quality expectations for linen processing.
Communicate effectively with team members regarding needs.