Laundry Linen Porter/Driver (PT)

Grand Traverse Resort and Spa•Acme, MI

12d•Onsite

About The Position

The Linen Porter ensures timely delivery and collection of clean and soiled linens throughout the Resort property. The role transports linens to resort locations, maintains accurate inventory counts, and organizes linen storage areas to meet operational needs. The Porter works closely with departments including Housekeeping, the Health Club, and the Spa to ensure they have the towels, linens, and other items needed for daily operations. The position also assists with laundry operations as business demands require, including sorting soiled linen and loading and unloading washers and dryers. The employee monitors laundered-item quality, maintains equipment and work areas, and follows vehicle, workplace safety, and Resort policies and standards. Start and end times depend on daily work volume, and the schedule may require evenings, weekends, and occasional holidays.

Requirements

Must be at least 21 years old.
Must hold a valid Michigan chauffeur’s license, have a good driving record, and be insurable under the GTRS insurance policy.
Positive attitude and ability to receive and provide feedback constructively.
Team-oriented, with strong interpersonal skills and the ability to set a good example through work habits.
Effective time-management skills.
Excellent written and verbal communication and customer-service skills.
Motivated and able to perform effectively in a high-pressure or high-volume environment.
Ability to lift, push, and pull heavy items, often 50 pounds and up to 700 pounds.
Ability to operate liftgates and hand pumps and to perform the listed physical activities, including walking, reaching, grasping, climbing or balancing, and standing for long periods.
Ability to follow directions, schedules, routes, and procedures and interpret handbooks, reports, operating and maintenance instructions, and procedure manuals.
Strong attention to detail and organizational skills.
Ability to handle stressful and difficult situations professionally, identify complex problems, evaluate options, and implement solutions.
Ability to perform varied or complex tasks under deadlines, tight schedules, variable deadlines, and last-minute requests or changes.
Must pass a background investigation and drug screen as a condition of employment.

Responsibilities

Securely load clean linens onto the truck and unload clean and soiled linens at resort locations and the laundry facility.
Maintain delivery logs and inventory counts, and process required paperwork.
Assist with inventory management at department locations, ensuring correct items are delivered and stocked.
Perform pre-trip and post-trip vehicle inspections, keep the truck clean, and promptly report truck issues, malfunctions, or damage to the Laundry Manager.
Maintain gasoline levels and record gallons added and odometer readings on the daily log.
Alert the Laundry Manager to problems with pickups or deliveries.
Assist with sorting soiled linen, loading and unloading washers and dryers, ironing, and other laundry work as business demands require.
Monitor laundered-item quality and report linen or terry misuse to the Laundry Manager.
Maintain clean equipment and work areas.
Maintain service-oriented relationships with internal and external customers.
Take accountability for assigned duties, work, and performance expectations; give and receive feedback positively and work cooperatively with others.
Complete work safely, following standard operating procedures and using personal protective equipment.
Follow uniform and personal appearance standards, GTRS Core Values, and GTRS policies, procedures, and standards.
Follow driver and vehicle rules, operator requirements, traffic laws, and safe driving practices.
Comply with workplace health and safety procedures, including OSHA and MIOSHA requirements.
Perform other reasonable related duties as assigned by a supervisor or Resort management.