About The Position

This position is responsible for the cleaning and maintenance of linens and other soft goods. Assists guests by providing friendly, courteous and professional service. Responsible for cleaning and maintaining linen/soft goods by working industrial washers and dryers in the laundry department. Cleans all equipment, carts, tables, and floors. Inspects linens for wear or stains during folding. Separates soiled linen away from clean linen. Uses proper wash procedures according to the type of linen. Conducts monthly linen inventory. Cleans lint traps and sweeps laundry rooms. Accountable for guest satisfaction as it pertains to laundry service at the property. Assists and responds to guest and coworker requests in a positive and timely manner while providing the highest level of quality service. Works as a team player and actively contributes to the efforts of other departments as necessary. Understands and follows the company guest service recovery program. Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations. Reports all maintenance needs and service issues. Knowledgeable on the safe use of chemicals utilized within the housekeeping department. Follows all company procedures for guest/employee incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Requirements

  • Housekeeping/laundry experience preferred
  • Attention to detail
  • Customer focused
  • Ability to perform job duties in a repetitious and fast-paced environment
  • Maintains predictable and reliable attendance
  • Ability to lift, push and pull up to 25 pounds on an occasional basis
  • Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
  • Knowledgeable on the safe use of chemicals utilized within the housekeeping department
  • Knowledgeable of hotel emergency procedures

Nice To Haves

  • High school diploma or GED preferred

Responsibilities

  • Cleaning and maintenance of linens and other soft goods
  • Assisting guests by providing friendly, courteous and professional service
  • Cleaning and maintaining linen/soft goods by working industrial washers and dryers
  • Cleaning all equipment, carts, tables, and floors
  • Inspecting linens for wear or stains during folding
  • Separating soiled linen away from clean linen
  • Using proper wash procedures according to the type of linen
  • Conducting monthly linen inventory
  • Cleaning lint traps and sweeping laundry rooms
  • Ensuring guest satisfaction as it pertains to laundry service
  • Assisting and responding to guest and coworker requests
  • Working as a team player and contributing to other departments
  • Ensuring a clean and safe work area in compliance with regulations
  • Reporting all maintenance needs and service issues
  • Following company procedures for guest/employee incidents
  • Producing required volume of work by planning, organizing and prioritizing work duties
  • Adhering to company attendance policy, grooming and appearance standards, and general work rules and department procedures
  • Attending all required department and hotel meetings
  • Responsible for proper use of all equipment and supplies
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